Multiskilled IT Support Specialist with a strong focus on automation, business intelligence, and endpoint security. Experienced in Python scripting, Power BI dashboards, and AI-assisted development. Currently expanding into architecture and design patterns through internal training, with a mindset focused on continuous improvement and cross-functional impact.
Built automation scripts in Python to streamline repetitive IT tasks (log parsing, data extraction, API interaction).
Developed Power BI dashboards from the ground up: data modeling, metrics (DAX), and cross-platform deployment.
Performed network diagnostics with Wireshark to resolve issues related to LAN performance and VoIP traffic.
Engaged in a structured technical architect training program: application of patterns, architecture principles, and project delivery methodologies.
Integrated AI tools to speed up scripting and technical solution design, while maintaining control and accuracy.
Managed user access and permissions for various tools, including Microsoft Teams, ensuring the implementation and compliance with access and authorization policies. Maintained security best practices and organizational requirements for access management.
