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Guillaume Lormier

IT Support Specialist

Project Management
IT Support
Content Management
Home Experiences Education Skills Interests
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Guillaume Lormier
38 years old
Driving License
Lille (59000) France
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Professional Status
Employed
Just looking around
About Me
I am currently working as an IT Support Specialist with expertise in administering and maintaining technical, IT, web, and telecommunication solutions.

I am responsible for system installations, maintenance, and troubleshooting, while ensuring adherence to company security and coherence standards.
I actively propose innovative solutions to improve our systems and provide support to various departments by managing technical documentation and process guides.
Resume created on DoYouBuzz
Experiences
  • Designed and developed IT tools to support and enhance business operations.
  • Participated in working groups and project committees, supporting change management and contributing to project success.
  • Managed technical documentation: including reference documents, operational guides, schematics, and technical specifications.
  • Identified new tool requirements and implemented chosen solutions to meet evolving business needs.
  • Drove continuous improvement in applications used by operational teams, support staff, and management, optimizing both IT processes and business workflows.
  • Administered technical, IT, web, and telephony solutions, ensuring installation, maintenance, and troubleshooting while adhering to Group security and coherence standards.
  • Developed and maintained the corporate intranet, centralizing business procedures, company updates, and key events.
  • Ensured regular updates and accurate information by maintaining and expanding the intranet's functionalities.
  • Integrated data from support functions and Operations Management to provide up-to-date, comprehensive resources for employees.
  • Collaborated cross-functionally with the IT Department to ensure the intranet aligned with technical standards and requirements.
  • Coordinated with key stakeholders connected to intranet content, ensuring timely and relevant updates.
  • Worked with multiple departments, including Training, Coaching, and management, to support interdepartmental communication and knowledge sharing.
  • Supported onboarding by collaborating with the training team to ensure new employees were familiar with and actively used the intranet.
  • Proposed new tools and functionalities to improve intranet usability and value for all staff.
Detailed Description
  • Création de script automatisant la remontée d’information liées aux suivis de chiffres

Sales Advisor

Argence Développement
January 2008 to September 2017
Full-time
Roubaix
France
  • Addressed customer inquiries through inbound calls, assisting with renewable and amortizable product sales.
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Resume created on DoYouBuzz