Guillaume Lormier
IT Support Specialist
Project Management
IT Support
Content Management
38 years old
Driving License
Lille (59000) France
Professional Status
Employed
Just looking around
About Me
I am currently working as an IT Support Specialist with expertise in administering and maintaining technical, IT, web, and telecommunication solutions.
I am responsible for system installations, maintenance, and troubleshooting, while ensuring adherence to company security and coherence standards.
I actively propose innovative solutions to improve our systems and provide support to various departments by managing technical documentation and process guides.
I am responsible for system installations, maintenance, and troubleshooting, while ensuring adherence to company security and coherence standards.
I actively propose innovative solutions to improve our systems and provide support to various departments by managing technical documentation and process guides.
IT Support Specialist
Argence Développement
September 2017
to November 2024
- Designed and developed IT tools to support and enhance business operations.
- Participated in working groups and project committees, supporting change management and contributing to project success.
- Managed technical documentation: including reference documents, operational guides, schematics, and technical specifications.
- Identified new tool requirements and implemented chosen solutions to meet evolving business needs.
- Drove continuous improvement in applications used by operational teams, support staff, and management, optimizing both IT processes and business workflows.
- Administered technical, IT, web, and telephony solutions, ensuring installation, maintenance, and troubleshooting while adhering to Group security and coherence standards.
Administrateur Intranet
Argence Développement
October 2012
to November 2024
Full-time
Roubaix
France
- Developed and maintained the corporate intranet, centralizing business procedures, company updates, and key events.
- Ensured regular updates and accurate information by maintaining and expanding the intranet's functionalities.
- Integrated data from support functions and Operations Management to provide up-to-date, comprehensive resources for employees.
- Collaborated cross-functionally with the IT Department to ensure the intranet aligned with technical standards and requirements.
- Coordinated with key stakeholders connected to intranet content, ensuring timely and relevant updates.
- Worked with multiple departments, including Training, Coaching, and management, to support interdepartmental communication and knowledge sharing.
- Supported onboarding by collaborating with the training team to ensure new employees were familiar with and actively used the intranet.
- Proposed new tools and functionalities to improve intranet usability and value for all staff.
Sales Advisor
Argence Développement
January 2008
to September 2017
Full-time
Roubaix
France
- Addressed customer inquiries through inbound calls, assisting with renewable and amortizable product sales.
Focused on designing tools and solutions to process and analyze large volumes of data. After completing this program, I am capable of:
Learn more
- Developing a technical architecture for data management.
- Deploying data analysis solutions with integrated artificial intelligence.
This course provides essential skills for managing information system projects, covering scheduling, cost control, and quality standards. Key competencies include:
- Structuring a project lifecycle by components.
Managing project indicators to make outsourcing decisions.
- Estimating project workload and organizing the project timeline.
- Monitoring project budgets through dashboards.
- Assessing team management style and developing communication plans.
- Identifying and addressing project risks.
Sciences et Technologies du Tertiaire
Skills
Data Engineering
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Data Management:
Skilled in designing and managing data architectures for large-scale data processing.Advanced
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Data Analysis
Experienced in deploying data analysis solutions, including integration with artificial intelligence for enhanced business insights.Advanced
Project Management
-
Needs Identification
Advanced
-
Timeline Management
Advanced
-
Content Management
Advanced
IT Support
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Technical Support
Installation, maintenance, and troubleshooting of IT, web, and telecommunication systems, with a focus on security and coherence.Advanced
-
Documentation
Creation and management of technical guides, process documentation, and system reference materials.Advanced
Web Development
-
Languages: PHP, HTML, CSS, Java, JavaScript, Python.
Good
-
Tools: Proficient in Microsoft Office Suite and website creation tools.
Advanced
Soft Skills
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Team Collaboration
Strong ability to work effectively within cross-functional teams.Advanced
-
Autonomy
Capable of independent problem-solving and task management.Expert
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Adaptability
Flexible in adjusting to new tasks and environments.Advanced
-
Critical thinking
Uses analytical skills to assess situations and deliver solutions.Advanced
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Customer Satisfaction
Committed to providing excellent service and support.Advanced
Languages
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English
Advanced
-
Spanish
Notions
- Reading: Humor and geek culture comics
- Current Affairs: Technology and news journals
- Sports: Bodybuilding and fitness
- Exploring new tech and innovations
- Cinema, dining out, video games
