With 20 years of experience in the commercial catering and retail business I have developed a strong expertise in the fields of operations: Business planning, benchmarking, Sourcing and Purchasing, Quality, Research and Development, Supply and Planning food safety, management that was my initial training.
Demanding with a long-term vision, I always directed my actions in order to achieve effectively the objectives that I committed.
Throughout my career, I have managed and federated many teams in France and abroad (UK / IE), driving change through communication and teamwork are the red thread of my successes .
With the desire to be a true business partner, I accompanied store managers and Food managers in improving units performance, whether structural, operational or financial.
Naturally turned to the other and facilitated by the sharing of knowledge, I have always favored local management to motivate and develop skills of my co-workers while strengthening the cohesion and commitment to team.
Passionate and hunger to challenges, I direct my career to the field of Marketing and commercial business where my mind and management qualities can be fully expressed.
With all these experiences and sincerely listening and turned to the others, I want to transfer all my skills in a position of Commercial manager or Operational Manager.
Having spent over 15 years in operation, I had the opportunity to take responsibility for the country and 19 stores (incl. 4 franchise store). My first mission was to bring all food managers together on a project and a common vision: Customer come first ... "Be my guest."
► Created vitality in the store and IKEA Food Services by actively participating in store events and reinforcing our Swedish identity. ► Used the Customer Satisfaction Index as a method to benchmark and improve the execution of our service standards in IKEA Food Services. ► Supported franchise stores ► Secured the competence development of IKEA Food Service Co-workers. ► Established financial goals, optimise sales and ensure the profitability and efficiency of the IKEA Food Services. ► Created an annual action plan to carry out business plan and commercial priorities.
