With 20 years of experience in the commercial catering and retail business I have developed a strong expertise in the fields of operations: Business planning, benchmarking, Sourcing and Purchasing, Quality, Research and Development, Supply and Planning food safety, management that was my initial training.
Demanding with a long-term vision, I always directed my actions in order to achieve effectively the objectives that I committed.
Throughout my career, I have managed and federated many teams in France and abroad (UK / IE), driving change through communication and teamwork are the red thread of my successes .
With the desire to be a true business partner, I accompanied store managers and Food managers in improving units performance, whether structural, operational or financial.
Naturally turned to the other and facilitated by the sharing of knowledge, I have always favored local management to motivate and develop skills of my co-workers while strengthening the cohesion and commitment to team.
Passionate and hunger to challenges, I direct my career to the field of Marketing and commercial business where my mind and management qualities can be fully expressed.
With all these experiences and sincerely listening and turned to the others, I want to transfer all my skills in a position of Commercial manager or Operational Manager.
With an experience of 5 years in the UK, it was only natural that I have to take up the challenge in France by taking the direction of IKEA Food and responsibility for 33 stores.
► Enhanced the visitors shopping experience by offering high food quality in pleasant surroundings at competitive prices. Customer centric appoach. ► Created vitality in the store and IKEA Food Services by actively participating in store events and reinforcing our Swedish identity. ► Provided visitors with a positive shopping experience by ensuring that Customer Service standards are met or exceeded. ► Used the Customer Satisfaction Index as a method to benchmark and improve the execution of our service standards in IKEA Food Services. ► Secured the competence development of IKEA Food Service Co-workers. ► Established financial goals, optimise sales and ensure the profitability and efficiency of the IKEA Food Services.- ► Created an annual action plan to carry out business plan and commercial priorities. ► Followed and developed franchise stores (Structure, commercial strategies, projects) ► Attracted, developed and inspired our Co-workers through the realization of our Human Resource Idea. ► Created an environment where the IKEA culture is a strong and living reality which embraces the diversity of our customers and Co-workers. ► Assumed responsibilities for projects, buildings and tasks as they occur.
Skills: Leadership|Business plan | Profit & Loss | Budget | Expansion planning | Commercial Strategy | Pricing | Margin optimisation | Franchise | Food Quality | Team building | Competitor monitoring | Food safety.
