Gizem Şen
Industrial Engineer
34 years old
Driving License
İstanbul (34746) Turkey
Employed
Available
I work well in challenging, fast-paced, high-stress and deadline-oriented environments individually or as part of a team. I am proficient in project management and digital technology as well as operational supply chains; also heavily experienced with customer and employee relationships as well as technical support. I have knowledge in creating detailed reports, documents and presentations. And now I am seeking to harness this experience in fashion ındustry. I am highly enthusiastic for this career change goal and eager to proactively spearhead the long-term success.
Assistant Customer Service Manager
Unilever
Since December 2016
- The lead person Order To Deliver process for Local Modern Trade, Distributive Trade and Cash & Carry customers
- Ensure that customer's requirements are met in the most cost- effective way and at the required speed
- Support in the implementation of Customer Service Strategy, Monitor and track Fill Rates and devise improvement plan for key customers through Loss Tree analysis
- Provide inputs to planning team for customer and order prioritization in case of constrained supplies
- Monitor Orders and communicate proactively with the customer on any potential issues in dispatching the perfect order
- Lead the investigation and closure of all supply chain related claims, returns, refusals from the customer
- Work with the customers to ensure that accurate orders are released to the planning team as per agreed timelines
- Responsible for Master Data Management in material master, vendors and customers master and pricing
Assistant Demand Planning Manager, Personal Care
Unilever
December 2015
to November 2016
- Responsible for the creation of the baseline forecast for short/long term periods for Elidor, Clear and Dove brands' products
- Coordinate integration of activity plans coming from Customer Development Category Operations and Brand Building on top of baseline to consolidate unconstrained demand rolling 24 months by SKUs
- Manage the demand planning process for the relevant category with analysis on Forecast Accuracy/ Bias loss tree to eliminate bias and improving forecast accuracy
- Coordinate & facilitate Innovation forecasting with BB & TC, and give input for promotion evaluation and monitor promotion effectiveness
- Make weekly Forecast review & adjustment for operational forecast
- Ensure updated and agreed volume forecast are submitted for the financial forecasting
- Analyze risk & opportunities with statistical analysis
- Turkey Forecast Accuracy & Bias KPI Champion
Demand Planning, Deodorants & Fragrances
Unilever
December 2014
to November 2015
- Working closely with a cross functional team, especially Customer Development, Brand Building/Development, Supply Planning to develop accurate demand plans
- Actively lead improvements in the demand signal generation of Deodorant Category by embedding the S&OP process within demand planning and business partners, identify opportunities and best practices and disseminating them to colleagues
- Manage and monitor the sales demand planning impacts through the planning horizon via continuous review and assessment of the demand management forecast
- Develop, modify, and communicate the short and long range demand plan of imported goods to sourcing unit
- Coordination of all inputs/outputs of the supply demand reconciliation process and accountable for FG stock management
- KPI Champion of FG Inventory Optimization of Personal Care Category
Demand Planning, Distributive Trade
Unilever
February 2014
to November 2014
- Coordination of Replenishment Process using stock models & Demand Planning operations on a daily basis, for 46 Unilever Distributors in Turkey for Foods Category
- Responsible from distributive channel sales forecast and the main coordinator of S&OP process
- KPI champion of Forecast Accuracy, for tracking and improving weekly Forecast Accuracy and monthly Forecast Bias of Foods Category
- Tracking and reporting impacts of demand plan changes to financial plans
- MS Excel/Advanced
- MS Powerpoint/Advanced
- Java/Elementary
- Styling
- Design Boards
- İllustration
- Textille Design
- Jewelry Design
- Photoshop
- English/Fluent
- German/ Beginner
BS Degree of Industrial Engineering
BS Degree of Economics
BS Degree of Economics
Exchange Student for Fall 2012 Semester
Engineering and Economy Classes
Engineering and Economy Classes
Summer School for 2010 Summer
Economy Classes
Economy Classes
