I am a very easy going person, that enjoys trying to find different solutions and ways of doing things. On the other side, I am also very focused, analytical and also have an appreciation for numbers. Work life balance is important, but finding a job that makes me motivated to go to work everyday is even better.
My project at Cosin Consulting was with one of the biggest fashion retail companies in Brazil, Lojas Marisa. The project, "Operational Excellence Programe", was designed to improve the company’s operational routine both in the stores and inside the office. My main activities were:
Visit stores to understand how the processes could be improved in such a way that more efficiency would lead to extra time for the employees to focus on the quality of service;
Elaborate a book with governance practices in order to improve comunication between the office and the stores;
Rearrange the distribution of managers between the more than 300 stores around Brazil;
Create a program to engage employees on the daily operations at the stores so that they would have a better understanding of the company's reality at the front
