I am a very motivated and hard-working business student. Curiosity is my first driver and I believe there is something to learn from any kind of situation. I had the chance to work and study abroad; traveling is really the key to mind-opening and a constant effort to achieve improvements. I am a passionate worker, who undertake job assignments with a serious and positive dedication. I usually adapt in the work environment I find myself in, work very well in a team setting and meet deadlines.
On the personal side, I love basketball and sports in general, and my favorite hobby is cooking.
Managed a portfolio of clients consisting of local customers in New York and of about 50 clients in the US territory. Performed daily sales, assistance and customer care in the showroom.
Played an important role in opening seven new showrooms in the US territory, with related strategy/marketing/budgeting activities. Developed effective training suggestions and trained new hired sales and customer care employees in the company.
Actively participated in the creation of a CRM system and its implementation with the current operational system. The CRM system was created through a collaboration between the Fortuny Inc. IT Logistic Manager and a team of engineers of an Indian startup. After only one year, customer satisfaction increased by 38%.