A dynamic, seasoned and result-driven Operations Director with a successful track record of 20 years in a variety of senior roles (C.O.O, Head of Operations, Operations Director) offering a consistent delivery against SLA in Customer Relationship–led environments, efficient P/L management through driving and accelerating operational performance with stringent quality and yearly operational efficiency reviews, having operated in a wide range of industry sectors (Medical Assistance and Security, Customer Services, Media and Consumer Electronics) and across multiple products. Ability to work across IT and Operations with a working knowledge of IT and a proven history in migrating to and launching new IT platforms. Strong people leadership skills in straight or matrixed corporate and multicultural environments, coupled with effective analytical skills and influencing skills.
