A dynamic, seasoned and result-driven Operations Director with a successful track record of 20 years in a variety of senior roles (C.O.O, Head of Operations, Operations Director) offering a consistent delivery against SLA in Customer Relationship–led environments, efficient P/L management through driving and accelerating operational performance with stringent quality and yearly operational efficiency reviews, having operated in a wide range of industry sectors (Medical Assistance and Security, Customer Services, Media and Consumer Electronics) and across multiple products. Ability to work across IT and Operations with a working knowledge of IT and a proven history in migrating to and launching new IT platforms. Strong people leadership skills in straight or matrixed corporate and multicultural environments, coupled with effective analytical skills and influencing skills.
Lead and support a wide range of business consultancy projects in Medical Assistance, Customer Services, Business Continuity, managing assignments to budget whilst identifying additional consultancy revenue opportunities.
