Genno Baclay
Sales Coordinator and Associate, Sales and Marketing, Office Administration
Sales and Marketing
Sales Coordinator and Associate
Retail Industry
Office Administration
Employed
Available
With 12 years work experiences of which more than 9 years have been in the Sales and Customer Service industry. A strong background in meeting and increasing Sales Targets. Demonstrated ability of customer satisfaction and enable to retain customers or obtain repeat sales. Have proven skills to take the initiative to work independently and have always done my best to solve work related problems.
Sales Advisor
Galeries Lafayette, Dubai - Men's Fashion
Since November 2016
- Provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.
- Providing information on product features, or assisting in purchase decisions
- Stocking merchandise in racks or shelves, mark price tags, prepare displays and take stock inventory
- Deliver satisfaction to every customer entering the store
- Keep the shop floor clean and safe
Sales Coordinator
AV Pro LLC - Dubai
May 2013
to July 2016
- Contact customers and prospects to arrange appointments and make follow-up calls
- Handle orders with accuracy and timeliness and respond to customer complaints
- Coordinate with sales, technical and logistics team
- Promoting company products & services to generate leads
- Input orders to the system, prepare reports, documentation and administration work
- Maintain customer rapport by resolving concerns, personally visit sites to provide instruction on how to best utilize their systems installed
- Read plans and drawings; Conduct site surveys in preparation for producing proposals for potential clients
Sales Associate - Retail
TED BAKER London - Dubai Mall
January 2011
to December 2012
- Managing Inventory: Reorganizing items and replenishing of inventory items on the shop floor; Tagging merchandise; Receiving deliveries, unpacking and storing stocks; Regular and annual stock inventory; Accurately record the quality, quantity and characteristics of each item; Dispatching stocks to other branch; Maintaining a neat and tidy shop.
- Sales: Suggests and encourage customers to buy a product; Identifying customer needs and directing them to an appropriate product; Provide information on products' specifications; Keeping up to date with special promotions; Maintain records related to sales.
- Customer Service: Greet, entertain and assist walk-in customers; Provide courteous and prompt service; Smile; Process merchandise exchange, repair or alteration; Receive payments, cash balance and bank deposits.
Sales Executive and Asst. in Graphics Dept.
StickerWorld Advertising - Philippines
January 2007
to December 2010
- Looking out for clients as field operation
- Monitoring clients for new orders and projects
- Installation/mounting of projects like window sticker, tarpaulin, sintra board and vinyl stickers
- Assist the operator for printing and production making
- With knowledge of Adobe Photoshop
- Prepare Quotation, issuance of Delivery Notes and Invoices
- Responsible for delivery of products to clients
Sales Coordinator
DESIGNEX - Philippines
May 2002
to September 2006
- Visiting clients in hotels, resorts and shops for proposals
- Recording client’s product requirements and prepare orders
- Inventory and update of stocks in respective outlets
- Monitor consignment and shipment of items from Bangkok and Hong Kong
- Prepare Delivery Order, Purchase Order and Invoices
- Assist the management in sales promotions
Front Desk Officer cum Receptionist
SHARP Appliances - Philippines
May 1999
to April 2002
- Prepare Sales Contracts and Agreements for new clients and keep a file
- Conduct regular inventory of display & on stock products
- Prepare orders, Sales Reports and commission of sales agents
- Maintain filing system in the office
- Answer incoming calls, entertain visitors and perform administrative jobs
Associate in Computer Science
Cebu Institute of Technology University - Cebu. Philippines
June 1994
to October 1997
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Product & Job Knowledge
Expert
-
Excellent Customer Service
Expert
-
Meeting Sales Goals
Advanced
-
Dependability and Time Management
Expert
-
Great interpersonal and communication skills
Expert
-
Microsoft Office
Advanced
