Gassira Mohamed Youssouf
Hospitality specialist TEL (438) 9200539
45 years old
ottawa Canada (Ontario)
Employed
Available
I am looking for a position that will utilize my experience while providing an opportunity for absolute exposure, challenge, professional development and bright career through a motivating and creative atmosphere.
Executive Manager
Residence Lagon Bleu
January 2011
to 2016
- Keep a close eye on the company's finances, coming up with new ways to generate income
- Interview and hire lower-level managers and make sure all employees understand company policy and guidelines, as well as its overall mission.
- In charge of every department .The travel Agency, The resort and the Hotel apartment
- Make sure morale stays high and employees work as a team.
- Organize and supervise all of the administrative activities that facilitate the smooth running of the office
- Responding to customer enquiries and complaints
- Holding meetings with senior management to review performance.
- Liaising with other administrative teams
Administration and Travel Manager
MWR NAVY.
January 2009
to January 2011
- Organize and supervise all of the administrative activities that facilitate the smooth running of the office.
- Overseeing the recruitment of new staff, sometimes including training and induction.
- Responding to customer enquiries and complaints.
- Ensure that the office runs efficiently.
- Holding meetings with senior management to review performance.
- Liaising with other administrative teams.
- Organizing and chairing meetings with the staff.
- Ticket and hotel reservation for military group for their holidays.
- Events organization for morale of the Americans troops.
- Coordinate and assists with the marketing
Island Resort Manager
Lagon Bleu Resort
August 2005
to June 2009
- Ensure that every department head is aware of operational goals and hence is made aware of the necessary tools
- Responsibilities were Maintaining records of checking in&out of guests, handling customers request and reservation
- Handled a wide variety of customers needs and concerns. Responsible for opening and closing of store and bank deposits.etc
- Ensure event and conferences run without interruption.
Travel Agent
Atta Travel Agency
July 2004
to July 2006
- Selling holiday and travel product to customers
- Dealing with complicated customer itineraries
- Handling customers orders and payments.
- Advising client about passports, vaccinations, visas, foreign currency ,travel insurance, car parking, car hire abroad and excursions in resorts.
Hotel Management Trainee
Novotel Hotel
1998
to 2001
- Preparation of starters
- Preparation of salads
- Making sure food is prepared to certain standards
- Supervision of the housekeeping
- Supervision of the room cleaning staff
- In charge of the staff Schedule
- Ensuring quality control
- Assist the various departments in their daily operations and contribute to overall operational efficiency by performing relevant duties as assigned.
