Gaspare Lauricella
Customer Service Sales Operation
Driving License
Como (22100) Italy
Professional Status
Employed
Available
About Me
A level headed, calm and positive individual who is able to carry out any sales service role professionally and effectively. Long track record of increasing customer loyalty and retention by having an in-depth understanding of the tasks, responsibilities and skills involved in customer service work. I always keep customers updated on issues important to them and works hard to meet requests for information in a timely and efficient manner.
Customer Service Representative (Dutch/Italian/German
Xstrasource B.V
June 1998
to November 2000
Enschede
Netherlands
- Handle Inbound/Outbound telephone calls
- Respond to technical inquiries and product related issues over the telephone
- Act as single point between the company and the client (Philips, Kensington, Plextor) for all technical issues related to purchased pc peripherals and electronic products
- Troubleshoots, recognizes triggers and traps and resolves all problems and/or conflict using technical expertise
- Accurately logs all help desk contacts using call and service tracking software (CRM)
- Asset customer’s issues and recommend appropriate solutions
- Follow the standard help desk operating procedure (talk time, availability, quality)
Detailed Description
- Knowledge to CRM (Customer Relationship Management) Powerhelp
- Communication skills
- Problem Solving skills
Company Description
Call Center Outsourcing Service
