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Gaspare Lauricella

Customer Service Sales Operation

Gaspare Lauricella
Driving License
Como (22100) Italy
Professional Status
Employed
Available
About Me
A level headed, calm and positive individual who is able to carry out any sales service role professionally and effectively. Long track record of increasing customer loyalty and retention by having an in-depth understanding of the tasks, responsibilities and skills involved in customer service work. I always keep customers updated on issues important to them and works hard to meet requests for information in a timely and efficient manner.
Resume created on DoYouBuzz

E-Commerce Customer Service Representative

VF International
Since July 2012
Full-time
Stabio
Switzerland
  • • To provide customer support in terms of order management (closing transactions, order cancelation, order enquiry etc.)
  • • To ensure orders are released and processed within given deadlines
  • • To ensure returns of goods are processed and refunded within given deadlines
  • • To provide support to customers through phone calls, mails, ensuring that customers receive a prompt and efficient response to all enquiries
  • • To perform manual fraud screening activity