A level headed, calm and positive individual who is able to carry out any sales service role professionally and effectively. Long track record of increasing customer loyalty and retention by having an in-depth understanding of the tasks, responsibilities and skills involved in customer service work. I always keep customers updated on issues important to them and works hard to meet requests for information in a timely and efficient manner.
To manage own group of accounts to ensure full support for the achievement of Sales targets and the objectives for the customer group, as defined by the Sales Support Manager/ Coordinator.
To work within a team environment offering assistance to others when required.
To ensure customer order details are validated prior to order entry in terms of account identification, genuine order type, sku detail, stock availability, customer requested date, schedule date and pricing.
To release orders in a way that a most effectively satisfies the needs of the Customer, the Sales targets and the loading requirements of the Distribution Centre.
To deal efficiently with order status enquiries from customers and account managers.
To strictly execute the Company's procedures relating to order cancellations, customer returns and new account enquiries.
To ensure that customer details on the customer master files are kept up-to-date as targeted and agreed with Sales Teams and Sales Support Manager/Coordinator.
To ensure that all communications to outside parties exhibit standards expected of a professional, multi-national company.
To ensure the telephone is answered promptly.
To receive and initiate the processing of customer orders.
To enter orders into the system, if and when necessary, to ensure that all orders are entered within 24 hours of receipt. To deal efficiently with order status enquiries from both customers and Account Managers
To ensure that information about customer details in the customer master files is given to the Credit/Finance department.
