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Gaspare Lauricella

Customer Service Sales Operation

Gaspare Lauricella
Driving License
Como (22100) Italy
Professional Status
Employed
Available
About Me
A level headed, calm and positive individual who is able to carry out any sales service role professionally and effectively. Long track record of increasing customer loyalty and retention by having an in-depth understanding of the tasks, responsibilities and skills involved in customer service work. I always keep customers updated on issues important to them and works hard to meet requests for information in a timely and efficient manner.
Resume created on DoYouBuzz
  • Provide support to agents on the account in dealing with solutions for their customer’s needs
  • To deliver a high level of service to customers with advanced needs
  • Develop strategies for better support to the customer
  • Improve quality and service to customers through developing and maintaining a knowledge base for agents
  • Act as point of contact with the client (Philips Lighting, Philips Monitor, Philips URC, Plextor and Kensington) in dealing with specialized and escalated issues
  • Participate in pro-active team efforts to achieve department and company goals
Detailed Description
  • Knowledge in Power Point
  • Knowledge in Oracle
  • Communication Skills
Company Description
Call Center Outsourcing Service
Company website