A level headed, calm and positive individual who is able to carry out any sales service role professionally and effectively. Long track record of increasing customer loyalty and retention by having an in-depth understanding of the tasks, responsibilities and skills involved in customer service work. I always keep customers updated on issues important to them and works hard to meet requests for information in a timely and efficient manner.
Provide support to agents on the account in dealing with solutions for their customer’s needs
To deliver a high level of service to customers with advanced needs
Develop strategies for better support to the customer
Improve quality and service to customers through developing and maintaining a knowledge base for agents
Act as point of contact with the client (Philips Lighting, Philips Monitor, Philips URC, Plextor and Kensington) in dealing with specialized and escalated issues
Participate in pro-active team efforts to achieve department and company goals
