A level headed, calm and positive individual who is able to carry out any sales service role professionally and effectively. Long track record of increasing customer loyalty and retention by having an in-depth understanding of the tasks, responsibilities and skills involved in customer service work. I always keep customers updated on issues important to them and works hard to meet requests for information in a timely and efficient manner.
Manage order book by divisions, market and customers as required by month delivery window, phases and brand
Ensure all orders are accurately entered onto the relevant ERP system in a timely manner and in keeping with critical path and cut offs for each brand/phase accordingly
Support Sales Team with order follow up and communication with customers as required
Service to the Operation team to ensure accurate and timely delivery for every order to every customer over every delivery phase maximising sales
Liaise effectively with the merchandising team, ensuring all amendments and delays are communicated to the customer and discussed with the Operations team where it will affect delivery
