Ganesh Kumar Rukmangathan
Senior Service Delivery Cordinator
Shift Incharge Operations, Team Manager, Senior Service Delivery Coordinator,
Chennai India
Employed
Available
A competent professional with 13+ years of experience in Account Management, Team Coordination & Management. Currently working with Cameo Corporate Services as Shift Incharge/Service Delivery Coordinator with Expertise in managing teams, preparing reports. Conversant with OS, MS-Office Applications
PASSPORT NO: K0365456
EXPIRY DATE: 23/02/2022
FATHER NAME: J Rukmanagathan
MARITAL STATUS: Married
NATIONALITY: INDIA
DIALECT: TELUGU,ENGLISH, TAMIL
PASSPORT NO: K0365456
EXPIRY DATE: 23/02/2022
FATHER NAME: J Rukmanagathan
MARITAL STATUS: Married
NATIONALITY: INDIA
DIALECT: TELUGU,ENGLISH, TAMIL
Senior Service Delivery Coordinator/Shift Incharge
Cameo Corporate Services
Since 2016
- Participated in planning and development of overall operational objectives and goals for medical transcription services provided to clients.
Responsible for the day-to-day supervision and management of medical transcription operations.
Feedback and Production turn-around time Management of team.
Communicate with the MTs, and interacting with the US counterpart regarding errors, accuracy, discrepancy, etc., through E-mail and directing our MTs accordingly.
Established and assured compliance with departmental policies and procedures in conformance with corporate policies and procedures.
Educated users of transcription services, both internal and external.
Travelled as required to locations in order to facilitate face-to-face team communication and relationships.
Junior Team Leader
Cameo Corporate Services Limited
August 2016
to October 2016
- Delivering assigned jobs to client maintaining 99% quality and TAT.
- Providing training on client account and quality feedback system.
- Making reports; offering analytical data to indicate project performance on daily, weekly and monthly basis.
Medical Transcriptionist/Proofer
Cameo Corporate Services
November 2011
to August 2016
- Five years of experience as medical transcriptionist/proofer in in interpreting, transcribing and verifying dictations regarding neurologic consults, sleep studies,psychiatric evaluations, hospital and clinic reports, behavioral health and rehab, radiation and oncology, infectious disease, pulmonary infectious disease, ENT, allergy, derm, physical therapy, orthopedics, surgical notes, and diagnostic test results, etc.
Sound knowledge of the anatomy and physiology, medical terminology and the various medical specialities.
Demonstrated ability to transcribe, interpret and verify the dictations.
At least 99% accuracy and 190 lines/hour
HIPAA knowledge
Excellent proofreading, researching and communication skills
OUtstanding auditory and keyboarding abilities
Ability to deal with constraints embedded in transcription software
Knowledge of MS office: Word and Excel, Fiesa, Exscribe plateform, EMDAT.
Language Specialist –English
Ninestar Information Technologies Ltd
September 2010
to May 2011
- Recognize, interpret, and evaluate inconsistencies, discrepancies, and inaccuracies in transcribed report.
- Meet quality and productivity standards.
- Use reference materials appropriately and efficiently.
- Format reports according to established guidelines.
- Providing training on client account and quality feedback system
Associate Editor
Rapid Care
March 2007
to September 2010
- Proofreading and Editing Medical Reports.
- Feedback and Production turn-around time Management of team.
- Communicate with the MTs, and interacting with MTs and Junior Editors regarding errors, accuracy, discrepancy, etc., through E-mail and directing our MTs accordingly.
Junior MT/Proofer/Editor
Avant Garde HBT services
April 2003
to June 2006
- Three years of experience as junior MT/proofer/Editor in interpreting, transcribing and verifying dictations regarding neurologic consults, sleep studies,psychiatric evaluations, hospital and clinic reports, behavioral health and rehab, radiation and oncology, infectious disease, pulmonary infectious disease, ENT, allergy, derm, physical therapy, orthopedics, surgical notes, and diagnostic test results, etc.
Sound knowledge of the anatomy and physiology, medical terminology and the various medical specialities. - Demonstrated ability to transcribe, interpret and verify the dictations.
- At least 99% accuracy and 150 lines/hour
- Excellent proofreading, researching and communication skills
- Ability to deal with constraints embedded in transcription software
- Knowledge of MS office: Word and Excel, Fiesa, Exscribe plateform, EMDAT.
Bachelors of Zoology (Industrial Fish and Fisheries)
- OS for window and other applications used with technical and problem solving skills.
- Knowledge on General and Medical Insurance
- Mentoring a team of over 15 employees and delivering 99% quality, 100% quantity and 100% Turn Around Time (TAT) with client's satisfaction and as per their requirements.
- Preparing reports and analysis.
- Preparing MIS & appraise same to the management.
- Managing and monitoring the performance of multi-skilled work force for ensuring performance efficiency.
- Planning of the workforce, appraising the performance of the members and providing the feedback
- Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst Team members.
- Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst Team members.
- Designing & developing modules and customizing training programs for individuals and corporate based on the training need analysis to enhance the operational skills & efficiency.
- Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.
- Have a can-do, will-do attitude
- Professional, proactive, flexible and astute
