Software Engineer with a background in finance and IT support. Certified in Blockchain and ITIL, skilled in creating and deploying smart contracts and Solidity, managing data flows, and migrating software and IT systems and development. Proficient in VIP support, telephony, and project management. Passionate about new technologies and web3 and its potential to drive progress in the financial industry. Fluent in English, French and Dutch
Served as the IT SPOC (Single Point of Contact) between the ING agency and ING IT services, ensuring seamless communication and resolution of IT-related issues
ServiceNow: identifying and resolving on-site problems, efficiently creating tickets for other teams as needed
Managed the IT inventory, ordering and installing new equipment to ensure everyone was fully equipped with the latest hardware and software
Hardware and software on-site support, ensuring that all IT-related issues were resolved in a timely and efficient manner
Implemented RPA (Robotic Process Automation) to automate processes and optimize workflows, resulting in increased efficiency and productivity
Skills: Security · Relations bancaires · Office 365 · Robotic Process Automation (RPA) · Travail d’équipe · Communication · Français · Anglais
