Software Engineer with a background in finance and IT support. Certified in Blockchain and ITIL, skilled in creating and deploying smart contracts and Solidity, managing data flows, and migrating software and IT systems and development. Proficient in VIP support, telephony, and project management. Passionate about new technologies and web3 and its potential to drive progress in the financial industry. Fluent in English, French and Dutch
I was responsible for providing top-notch VIP support to the deputies and assistants. My role included a wide range of technical support functions, including:
Providing expert support for Amendments (AT4AM), voting, and plenary session software
Offering comprehensive hardware support to ensure smooth operation
Managing user accounts and ensuring proper access controls
Ensuring Active Directory and network stability
Providing technical support for Microsoft Exchange and Office 365
Utilizing Microsoft SCCM to manage the European Parliament's infrastructure
Implementing and managing Mobile Device Management (MDM) systems
Administering RSA and McAfee security systems
Providing on-site support and troubleshooting network, hardware and printer issues
Delivering and configuring IT equipment Apart from my technical expertise, I developed a few important attributes, such as:
Determination, tactfulness, and sense of liability
A systematic approach to organizing priorities and duties
Exceptional communication skills and active listening aptitude
A reasonable attitude, a powerful emphasis on achieving results, and remarkable analytical skills.
Working at the European Parliament was a once-in-a-lifetime opportunity to play a critical role in shaping the future of the world. I was passionate about providing VIP support to the deputies and assistants, ensuring that their technology was always operating at peak performance. With a strong commitment to excellence and a deep understanding of the technology landscape, I worked diligently to deliver reliable and effective technical support. It was a privilege to serve at the European Parliament and support its critical mission to drive progress and shape the future.
Skills: Consultancy · Security · Active Directory · Bureau à distance · Office 365 · SharePoint · ITIL · Travail d’équipe · Communication · Assistance
Company Description
The European Parliament is the elected body of the European Union.
The Parliament consists of 705 members elected by the people of the EU member states. The Members work in close unison with the Commission and the Council in shaping the laws and policies of the EU.
