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Frederic Normand

Publishing Producer, Lead Global and Europe Community Management, Customer Success consultant

Employed Available
Project manager for the last 5 years+ and stakeholder involved in monthly million dollars products, I am offering pollinated-crossed skills especially in the fields of Social Media, Customer Success, and Publishing Strategy.
Having worked both for Mobile and PC game markets, I am an effective asset for any startup as for any major company eager to launch and/or to sustain the success of a brand and its product.
Banker for ten years, I have a deep understanding of the relations expected by any kind of customer and its service providers.

Since then, I have shared those many team project achievements:
  • Mondial release of Brave Frontier RPG (as European Lead Community Manager) and MU Legend (as a Publishing Co-Producer);
  • 2 times 100.000+ Facebook fans reached organically in less than a year for two different products (135.000 and 155.000 fans since then);
  • Management of International Communication toward our multicultural audiences made in 7 languages;
  • Contribution to the rise of AAA product like Warhammer Online (Customer support) and League of Legends (First timer QA for GOA);
  • Coordinator for different stakeholders (From Devs to Community Management, Localization Department to Customer Support, Freelancers to Heads of Management);
  • Mindset for multicultural understandings;
  • Trainer for the following jobs: Community Management, Manager, and Customer Support;
  • Strategist and Planner establishing editorial lines.


I will be efficient in the roles of a Producer/Associate-Producer, Lead Community Manager, Lead Customer Support or Success.
Moved by Leadership more than Management, I am also open to discussion about any position for which my short presentation has instilled a “je-ne-sais-quoi” of opportunities to unveil.
Resume created on DoYouBuzz

Specialization in Customer and Bank Management

Les Charmilles

September 2003 to September 2004
Banking and Financial Support Services and Products

Specialization in Commercial Activities

CCI Grenoble

September 1997 to September 1998
Customers retention, acquisition and sales techniques