Frederic Normand
Publishing Producer, Lead Global and Europe Community Management, Customer Success consultant
Employed
Available
Project manager for the last 5 years+ and stakeholder involved in monthly million dollars products, I am offering pollinated-crossed skills especially in the fields of Social Media, Customer Success, and Publishing Strategy.
Having worked both for Mobile and PC game markets, I am an effective asset for any startup as for any major company eager to launch and/or to sustain the success of a brand and its product.
Banker for ten years, I have a deep understanding of the relations expected by any kind of customer and its service providers.
Since then, I have shared those many team project achievements:
I will be efficient in the roles of a Producer/Associate-Producer, Lead Community Manager, Lead Customer Support or Success.
Moved by Leadership more than Management, I am also open to discussion about any position for which my short presentation has instilled a “je-ne-sais-quoi” of opportunities to unveil.
Having worked both for Mobile and PC game markets, I am an effective asset for any startup as for any major company eager to launch and/or to sustain the success of a brand and its product.
Banker for ten years, I have a deep understanding of the relations expected by any kind of customer and its service providers.
Since then, I have shared those many team project achievements:
- Mondial release of Brave Frontier RPG (as European Lead Community Manager) and MU Legend (as a Publishing Co-Producer);
- 2 times 100.000+ Facebook fans reached organically in less than a year for two different products (135.000 and 155.000 fans since then);
- Management of International Communication toward our multicultural audiences made in 7 languages;
- Contribution to the rise of AAA product like Warhammer Online (Customer support) and League of Legends (First timer QA for GOA);
- Coordinator for different stakeholders (From Devs to Community Management, Localization Department to Customer Support, Freelancers to Heads of Management);
- Mindset for multicultural understandings;
- Trainer for the following jobs: Community Management, Manager, and Customer Support;
- Strategist and Planner establishing editorial lines.
I will be efficient in the roles of a Producer/Associate-Producer, Lead Community Manager, Lead Customer Support or Success.
Moved by Leadership more than Management, I am also open to discussion about any position for which my short presentation has instilled a “je-ne-sais-quoi” of opportunities to unveil.
Publishing Co-Producer and Lead Global Community Manager
WEBZEN
Since September 2016
- Managed the overall execution of the roadmap;
- Business plan elaboration involving communication, sales, dev roadmap;
- Communication Strategist involved in every aspect of a game release;
- Team management: Specifically hired the team members for both their native and professional experiences leading to trigger new cultural insights and market understandings;
- Hub for stakeholders: Marketing, Localization, Developers, Customer Support, Design, Web team, Senior producer
- Established market surveys: determined the lack of market potential for one title in pre-prod.
- Kept a flexible and pro-active understanding of the audience fluctuations and targeting potential openings for followers, users and influencers acquisition;
- Elaborated Process for newcomers and seniors;
- Taught editorial line approach to the legacy team products (Flyff, Rappelz, Shot Online) and two MU Teams Franchise Titles.
Applied MU Legend Editorial Line for more than a year in 5 languages; - Built a community of 135.000 Fans on MU Legend Facebook page in less than a year;
- Created Community Management tools collecting all kind of data transcribing and reflecting Retention, Reach, Acquisition tendencies;
- Tools: JIRA, Excel, In-house monitoring software, Woobox.
- Applied a Leadership approach rather than a Manager stance;
Company website
