Frederic Normand

Project manager for the last 5 years+ and stakeholder involved in monthly million dollars products, I am offering pollinated-crossed skills especially in the fields of Social Media, Customer Success, and Publishing Strategy.
Having worked both for Mobile and PC game markets, I am an effective asset for any startup as for any major company eager to launch and/or to sustain the success of a brand and its product.
Banker for ten years, I have a deep understanding of the relations expected by any kind of customer and its service providers.

Since then, I have shared those many team project achievements:

• Mondial release of Brave Frontier RPG (as European Lead Community Manager) and MU Legend (as a Publishing Co-Producer);
  
• 2 times 100.000+ Facebook fans reached organically in less than a year for two different products (135.000 and 155.000 fans since then);
  
• Management of International Communication toward our multicultural audiences made in 7 languages;
  
• Contribution to the rise of AAA product like Warhammer Online (Customer support) and League of Legends (First timer QA for GOA);
  
• Coordinator for different stakeholders (From Devs to Community Management, Localization Department to Customer Support, Freelancers to Heads of Management);
  
• Mindset for multicultural understandings;
  
• Trainer for the following jobs: Community Management, Manager, and Customer Support;
  
• Strategist and Planner establishing editorial lines.
  

I will be efficient in the roles of a Producer/Associate-Producer, Lead Community Manager, Lead Customer Support or Success.
Moved by Leadership more than Management, I am also open to discussion about any position for which my short presentation has instilled a “je-ne-sais-quoi” of opportunities to unveil.