Accomplished strong leader with business mindset and diverse knowledge of technologies and management; experienced in driving project success. Introduce new concepts, motivate staff, and engage stakeholders to support implementation of new products, technologies, tools, and systems. Allocate resources for pipeline projects and foster environments committed to accountability for results. Established robust project management office (PMO) for Wolters Kluwer (CT Small Business), including implementation of continuous integration environment and agile/SCRUM best practices.
Managed and directed professional efforts of onsite/nearshore/offshore teams in Mexico, Philippines and India, which included 65 resources and $6M annual budget. Maintained ongoing knowledge of outsourcing strategies; optimized processes and procedures to achieve business goals that positively impacted revenue. Identified needs, engaged stakeholders, and secured buy-in to direct end-to-end implementation of strategic initiatives. Managed scope, timeline, budgets, and expenses.
Engaged with lawyers and paralegals and other internal customers. Managed firm’s website, including functionality and ease of use. Led Manila-based offshore team of 6; established processes and governance framework to execute projects. Oversaw vendors and introduced products to advance project delivery; facilitated rapid development of technical deliverables. Introduced standard program management processes using SharePoint dashboards. Led full project lifecycle using agile and SDLC methodology in collaboration with marketing, IT, design and brand, as well as 20+ stakeholder groups. Oversaw development of tools and application delivery in SharePoint environment.
