Accomplished strong leader with business mindset and diverse knowledge of technologies and management; experienced in driving project success. Introduce new concepts, motivate staff, and engage stakeholders to support implementation of new products, technologies, tools, and systems. Allocate resources for pipeline projects and foster environments committed to accountability for results. Established robust project management office (PMO) for Wolters Kluwer (CT Small Business), including implementation of continuous integration environment and agile/SCRUM best practices.
Managed and directed professional efforts of onsite/nearshore/offshore teams in Mexico, Philippines and India, which included 65 resources and $6M annual budget. Maintained ongoing knowledge of outsourcing strategies; optimized processes and procedures to achieve business goals that positively impacted revenue. Identified needs, engaged stakeholders, and secured buy-in to direct end-to-end implementation of strategic initiatives. Managed scope, timeline, budgets, and expenses.
Served in consulting capacity for various clients and delivered projects to drive business and operating improvements. Conducted needs analyses and implemented solutions on time, within scope, and budgetary parameters. Assignments included the following: Small Business Services: Collaborated with business analysts, quality assurance resources, and developers to manage $200K customized off the shelf (COTS) proof of concept (POC) software implementation for Accela, Inc. Conducted functional analysis, data conversion, application architecture, user acceptance testing (UAT), and post production support. Department of Health: Performed technical analysis to support conversion of paper files to electronic health records (EHR). Evaluated vendors, interacted with executive leaders, and gained stakeholder approval. Designed contract processing system. Managed all phases of $1.5M document imaging management system implementation using SharePoint 2007 and EMC Captiva. Managed and mitigated risks and developed contingency plans in event of unforeseen circumstances. Conceptualized strategies, policies, and standard operating procedures (SOPs) in support of organizational change. Drafted executive presentations and project plans, including project charter and statement of work (SOW) to facilitate engagement at all organizational levels.
Dewey LeBoeuf: Converted document management systems across 20 locations throughout Asia and Europe as solution architect for $2M project expected to save $1M annually. Created business requirement document (BRD) and functional requirement document (FRD) by analyzing application data across business processes to help client determine consolidation approach across all geographic locations within United States. Developed SOWs, cost estimates, budgets, and contracts. mindSHIFT Technologies: Implemented document and records management solutions for clients of this IT outsourcing and cloud services provider. Consulted on strategy projects for law firms. Conceptualized and instituted strategies to improve Interwoven iManage document management system performance by 500 man-hours monthly. Managed SQL-based application project for Hawkins Delafield & Wood LLP. Performed QA testing using SQL queries and data analysis of result sets, achieving 99% accuracy.