Deep expertise in Cloud technologies and offerings as well as broad know-how around a wide area of modern technologies such as Linux, Python, Terraform, Ansible, Docker, Kubernetes, Serverless, Network, Nginx and more...
Trusted advisor to customers providing valuable guidance around operations and optimization of IT to bring value to the business leveraging cloud, hybrid and on-premises solutions.
Customer's primary point of contact ensuring customer needs are met, issues are resolved quickly and that customers are satisfied with their overall Microsoft experience.
Manages a diverse and complex scope of support issues.
Assesses customers’ risks and needs and recommends appropriate service offerings to proactively address.
Documents recommendations formally via service delivery plan
Manages the delivery of services to achieve high customer satisfaction and trust.
Leads sharing of best practices with team community.
Consistently establishes and maintains working relationships with internal support delivery teams, customer support teams, customer contracts and materiel representatives.
Manages relationships with Field Sales and Support teams.
