Fiona Morrison
Project Management Analyst Coordinator
Business Analysis
Customer Service
Technical Support
Project Management
Administrative Specialist
Professional Status
Unemployed
Available
About Me
An energetic business professional specializing in providing coordination to operations, development, and other departments.
An experienced Analyst Coordinator, who delivers on in improving processes and procedures, with ability to grasp new situations and adapt to the challenges at hand. With exceptional organizational leadership skills and project coordination with strong qualifications in client service development.
Recognized for possessing strong tech-savvy, interpersonal, communication, problem solving and decision making skills. Perceived as resourceful in overcoming obstacles ensuring milestones are met, while respecting time, cost & performance criteria.
Organized, responsible, creative, adaptable, funny, flexible, sociable, enjoy learning new things, doesn't mind getting hands dirty and rolling up the sleeves to get down to the task at hand.
An experienced Analyst Coordinator, who delivers on in improving processes and procedures, with ability to grasp new situations and adapt to the challenges at hand. With exceptional organizational leadership skills and project coordination with strong qualifications in client service development.
Recognized for possessing strong tech-savvy, interpersonal, communication, problem solving and decision making skills. Perceived as resourceful in overcoming obstacles ensuring milestones are met, while respecting time, cost & performance criteria.
Organized, responsible, creative, adaptable, funny, flexible, sociable, enjoy learning new things, doesn't mind getting hands dirty and rolling up the sleeves to get down to the task at hand.
Analyst Technician PMO Office
TMX Group
February 2007
to February 2015
Full-time
Montreal
Canada - Québec
- Ensure quality control with all documentation for project deliverables respecting Software Development Lifecycle
- Follow up Change Board Decisions
- Responsible for Processes & Procedures, and integrating new ones
- Responsible for updating Release Manager
- SharePoint document administrator
- Create & write High Level Analysis as required for solution
- Adhere to Project Management Methodologies and Change Management procedures
Detailed Description
- Realized and created the SharePoint document management library to follow the Audit trail for the Software Development Lifecycle
- Wrote Release and Change Management Procedure - User Guide
- Tools: Excel, Word, Outlook, PowerPoint
Company Description
The Montréal Exchange (MX), Canada's oldest exchange, is a fully electronic exchange dedicated to the development of the Canadian derivative markets.
Company website
Business Analyst (Trading)
Development
2009
to 2012
Full-time
Montreal
Canada - Québec
- Requirements Gathering
- Identifying solutions and analysis
- Responsible for producing Business Requirements Document
- Follow Processes & Procedures for Change Management
- Communication with Stakeholders
- Work Closely with Development/Operations Teams
- Effectively communicate between the Stakeholder and the Developer, and define the requirements and the solution.
Detailed Description
- Re-wrote the BOM (Business Object Model) for SOLA Trading for LSE (London Stock Exchange for Derivatives) document.
- Designed and Created the Excel Spreadsheet to Test and Validate the SOLA Platform for every component
- Participate for new Request for Propositions, and identifying the Gaps process.
Company Description
The Montréal Exchange (MX), Canada's oldest exchange, is a fully electronic exchange dedicated to the development of the Canadian derivative markets.
Company website
Operations Support Procurement Analyst
Operations
2007
to 2009
Full-time
Montreal
Canada - Québec
- Responsible for Hardware/Software/Licence Inventory
- Prepared / Follow up on all Purchase Orders
- Verify and Validate reception of Hardware/Software/Licenses
- Work closely with Operations & Development Teams to determine their hardware/software requirements
- Responsible for classification of Purchase Order, Invoices, and packing slip
- Responsible for all Software Licenses maintenance contracts and their renewals
- Assisted in costing & budgeting
- Responsible for negotiating and getting the best available market price for hardware/software
- Responsible for maintaining relationships with vendors; MicroAge, SUN MicroSystems, SoftChoice, CISCO.
- Solved problematic/incorrect invoices for invoice adjustments
- Coordinate any and all ongoing Purchase Order requests with client
Detailed Description
- Managed entire Inventory Database for Executive Management
- Managed knowledge transfer during 2009 merger with TSX
- PowerPoint presentation of entire Inventory at High Level for the Executive Management
Company Description
The Montréal Exchange (MX), Canada's oldest exchange, is a fully electronic exchange dedicated to the development of the Canadian derivative markets.
Company website
Technical Support Analyst
Fasken Martineau Dumoulin S.N.C.R.L
2006
to 2007
Montrea
Canada - Québec
- Provide technical support solutions and customer service to a Law Firm
- Specifically Advanced Word & Excel
Detailed Description
- Supported Software Applications: Lotus Notes, Advanced Word, Advanced Excel, DeltaView, Formulatrux, Billback, Blackberry
- Managed solutions with effective communication to the end user
Company Description
Fasken Martineau is a leading international business law and litigation firm. Tracing our roots back to the mid-1800s.
Company website
Administrative Marketing Operational Coordinator
ForeXstars
2003
to 2006
Freelancer
Montreal
Canada - Québec
- Assisting Advertising Campaigns Follow Up
- Travel/Meeting/Coordination
- Banking / Trading / FX / Client Accounts
- Customer Service Technical Support & Accounts
Technical Support Coordinator Analyst
CSC
2002
to 2003
Full-time
Montreal
Canada - Québec
- Provide technical support solutions and customer service to a variety of clients
- Excel, Word, PowerPoint, Outlook, Remedy
Detailed Description
- Support Clients: Nortel Networks, Motorola, Dupont, Reynolds&Reynolds, Bombardier
Company Description
CSC is a global leader of next-generation information technology (IT) services and solutions.
Company website
Technical Support Analyst
Valeurs Mobilier Desjardins
2001
to 2002
Montreal
Canada - Québec
- Provide technical support solutions and customer service to all Valeurs Mobilier Desjardins branches in Quebec & Ontario
- Assisted in Building Knowledge Base in Lotus Notes
Detailed Description
- Support Financial Applications: OSS, Comet, Reuters, KastenNet, SoldeCrediteur
Company Description
Desjardins: The largest cooperative financial group in Canada.
Company website
Technical Support POS Analyst
Gemmar Systems
2001
Full-time
Montreal
Canada - Québec
- Provide technical support solutions and customer service to retail stores' POS systems for Major National Retail Brands.
Detailed Description
- Tommy Hilfiger, MEXX, Jacob, Aldo
- POS System written in Cobol Language
Company Description
Gemmar Systems International (GSI) is a leader in the design and implementation of advanced technology systems offering a total solution approach to retail management. Founded in 1983, GSI has experienced exceptional growth and success as a leading North American provider total retail management solutions. As Canada’s largest supplier of a full suite of retail software designed specifically for the mid-range market, GSI currently supports an installed base of hundreds of retail chains and thousands of Points of Sale (POS).
Company website
