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Felisa McClain

Felisa's resume

Employed Available
  • With my highly developed communication and interpersonal skills, I am confident that I could be a valuable asset to your team. I possess the knowledge and experience required to thrive in such a role. I also display adeptness in staying abreast of policy and procedure changes, and in offering customers an integrated solution by actively listening to their needs and providing knowledgeable advice on the product. My outstanding performance in sales and customer satisfaction surveys reflects my dedication and determination.
  • I am confident that my knowledge and experience as a Corrections Officer make me an ideal candidate for any security type position. I am well-versed in the regulations and procedures of the correctional system, and I am known for my ability to quickly grasp new concepts. I am punctual and available for overtime if needed. My performance has been exemplary, and I have received commendation from senior command staff.
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  • I have extensive experience as a Corrections Officer and have demonstrated an aptitude for providing safety and order in prisons. I have performed 30 minute security checks, counseled inmates, and have been praised for my efficiency in quickly neutralizing potentially dangerous situations. I am available for overtime, and am always punctual for work. I believe that my knowledge and experience make me an excellent candidate for anything challenging.
  • With an extensive background in customer service, I am a highly qualified candidate for any customer satisfaction role. My communication and interpersonal skills enable me to provide customers with a great experience. I am well-versed in policy and procedure changes and have experience in offering customers an integrated solution. My track record of excellence in sales, customer satisfaction surveys, and loyalty reflects my dedication and determination.
  • I was always mindful about the customer budget and tried my best to find the best price that would work.

    As a direct sales representative, I am highly skilled in providing customers with knowledgeable advice, tailoring it to their budgets, and achieving successful sales and upgrades. My interpersonal skills give me the ability to have courteous conversations that understand their needs and I am well-versed in staying abreast of policy and procedural changes. I have been praised by customers and management for my adequate sales growth, customer satisfaction surveys, and loyalty, demonstrating my dedication and determination.
  • I have extensive experience in providing courteous service while building rapport with customers, as well as advising them of the best Comcast cable plans that fit their budgets. I am knowledgeable of policy and procedural changes and an efficient trouble-shooter. My positive customer feedback and excellent customer satisfaction rate have been acknowledged by my managers, showcasing my dedication and determination.
  • With my superior communication and customer service skills, I have experience in a fast-paced environment and excel in multitasking, providing customers with their needs and keeping the store and pumps clean and safe. I take pride in my ability to form relationships with customers and am eager to learn more in order to provide the best service.

High School Diploma

Milton High school

June 2012
Graduated from High school on June 4, 2012
  • Windows
    Expert
  • I possess an in-depth understanding of Apple products and technologies.
  • Billing Agent
    Advanced
  • Cashier
    Expert
  • Front Desk
    Expert
  • Tech support/Troubleshooting
    Expert
  • Customer Service Rep.
    Expert
  • Computer knowledge
    Expert
  • Selling/Upselling
    Expert
  • I have comprehensive knowledge of Samsung products and technologies.
Certifications

Florida Certified Correctional Officer