Diligent. Detail focused. Reliable. A solution oriented IT professional who benefits from extensive knowledge of various computer operating systems, applications and hardware, honed through the performance of numerous diverse support roles. Excels in profession of 1st and 2nd line support; liaising directly with external customers and internal colleagues of all disciplines in a positive problem solving skills required to investigate and resolve queries swiftly; prioritizing a complex workload effectively and ensuring strict deadlines are adhered to at all times. A flexible and adaptable individual who works efficiency with minimum supervision and guidance.
Ministry of Higher Education and Scientific Research-Sudan
January 2012
to January 2014
IT Technician: Responsibilities:
Held responsibility for performing installations and providing high quality technical support, troubleshooting and maintenance services.
Regularly installed and upgraded both software and hardware equipment.
Liaised directly with staff to deliver robust technical support in response to any issues with PCs, resetting passwords, solving printer problems, installing applications and email configuration.
