Diligent. Detail focused. Reliable. A solution oriented IT professional who benefits from extensive knowledge of various computer operating systems, applications and hardware, honed through the performance of numerous diverse support roles. Excels in profession of 1st and 2nd line support; liaising directly with external customers and internal colleagues of all disciplines in a positive problem solving skills required to investigate and resolve queries swiftly; prioritizing a complex workload effectively and ensuring strict deadlines are adhered to at all times. A flexible and adaptable individual who works efficiency with minimum supervision and guidance.
To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone and email.
Offering advice to end users and customers on all areas of IT, troubleshooting and ensuring Trust standards are met.
Provide help desk support and resolve problems to end user's satisfaction.
Report issues to service desk manager for escalation.
Lead, coordinate and allocate incidents and requests
Be an escalation point and provide coordination and support for the Service Desk during high severity/major incidents
