Diligent. Detail focused. Reliable. A solution oriented IT professional who benefits from extensive knowledge of various computer operating systems, applications and hardware, honed through the performance of numerous diverse support roles. Excels in profession of 1st and 2nd line support; liaising directly with external customers and internal colleagues of all disciplines in a positive problem solving skills required to investigate and resolve queries swiftly; prioritizing a complex workload effectively and ensuring strict deadlines are adhered to at all times. A flexible and adaptable individual who works efficiency with minimum supervision and guidance.
1.Installation & configuration of a company’s computer hardware operating systems and applications. 2. Maintenance and monitoring of computer networks and systems. 3. Diagnosing and solving hardware or software faults. 4. Responding to call-outs in a timely fashion. 5. Conducting preliminary investigations and problem solving to IT manager. 6. Repairing and replacing equipment as necessary. 7. Provide helpdesk support and resolve problems to the end user’s satisfaction.
