Eyüp Mertol
Teamleader assistant
34 years old
Driving License
Professional Status
Freelancer
Available
About Me
Looking for a management position with a local non-profit organization where my leadership skills will move the mission of the organization forward, my business skills will better utilize available resources and find new avenues to increase resources, and my passion will make a difference in people’s lives.
Teamleader Assistant
Infrabel
Since January 2019
Freelancer
Brussels
- Managing the day-to-day activities of the team
- Delegating tasks to team members
- Work organisation
- Establishing best practices for Windows 10 rollout project.
- Plan and coordinate the rollout
- Provide onsite hands on technical support and insightful advice to customers
- Educate customers on new technology
- Provide regular progress reports to the project manager
- Take responsibility for scheduling, communications, administration, site visits
Service Desk Engineer Level 2 & 3
Mylan
May 2014
to December 2018
Full-time
Hoeilaart
- Capture and deploy of images from and to Desktop, Workstations and Laptops with SCCM console management
- To desk support of 1st line & 2nd line IT-problems (printers, screens and other peripheral devices, Outlook 2013 for business, smartphones)
- Management of IT stock
- Server Tape Rotation Management
- Manage telephone subscriptions to Mobistar and Proximus
- Manage home internet subscriptions, termination of contract to Belgacom
- Processing incident tickets into the Remedy Incident Management
- Processing incident tickets into the Service Now Incident Management
- Airwatch Console Management
- Rights management with Active Directory
- Server access management
- Configuration of Cisco IP Phones
- Training : Microsoft Applications ( Outlook, Lync, Word, Excel )
- Migration and move preparation
- Contract management of printers and computers
- VIP ticket resolutions
Service Desk Engineer Level 2 & 3
Lola & Liza
March 2014
to April 2014
Full-time
Brussels
- Configuration of remote software: GoToMyPC, LogMeIn, UltraVNC
- Hard- and software support to stores (Bancontact, counters, TPI-scanners, …)
- Capture and deploy of images from and to Desktop, Workstations and Laptops
- Inventarisation of Patch panels, switches and servers in server room
- To desk support of 1st line IT-problems (printers, screens and other peripheral devices, Google Gmail for business, smartphones)
- Antivirus deployment (SEP) through server
- Moving Preparation ( checklist, disconnecting & reconnecting of computers, printers, screens)
Independent Manager
Societe Informatique et Helpdesk
April 2013
to December 2013
Freelancer
Brussels
Belgium
- Smartphone repair
• Changing screens Iphone ( 3GS, 4 , 4S ) & Samsung Galaxy (S2 , S3 , S4)
• Change other parts : front & rear camera , charger connector , battery back.
• Changing the language of the GSM SIM .)
• Formatting GSM (Hard reset) when the client had lost his password.
• Transferring contacts from iPhone to Samsung and Samsung to Iphone. - Repair & Installation laptops & desktops
• Change screen laptops (all brand).
• Changing the motherboard , hard drive, RAM , processor, keyboard.
• HDD Format languages .
• Windows Zeven installation & migration applications.
• Maintenance & Support via Teamviewer . - Selling all kinds of computer parts and Smartphone
• screens for laptop and smartphone
• laptop hard drive
• Ram for Laptop PC
• all types of parts for smartphone
• LCD and plasma
• cover for smartphone
• charger for laptop
• computer accessories (keyboard, mouse , webcam, screen cleaning product , VGA cable , DVI, HMDI)
• Printer and accessories ( cartridge RICOH , A4 paper)
IT Support & Helpdesk
Vivaqua
October 2011
to March 2013
Full-time
Brussels
Belgium
- Service desk support of 1st and 2nd line IT-problems (OS, MS Office & specifics applications of the customer)
- Account creation and rights management with Active Directory ( intranet; e-mail accounts and specific software )
- Stock manager : managing the stock and ordering IT equiments.
- Deployment of PCs with image/script installation (migration XP & Applications)
- External interventions on different locations
-
Dutch
Expert
-
French
Expert
-
English
Advanced
-
Turkish
Expert
-
Dashworks planning tool
Advanced
-
MS Office 2010
Expert
-
MS Office 2013
Expert
-
MS Office 2016
Expert
-
Windows 7
Expert
-
Windows 10
Expert
-
Teamviewer
Expert
-
OneDrive for Business
Advanced
-
Active Directory (AD Users and Computers & Administrative Center)
Expert
-
Laptop Hardware (HP®, Dell, Lenovo, Fujitsu)
Expert
-
IP Telephones (Cisco IP Phone 7941 & 7961)
Expert
-
Printer hardware (HP®, Konica Minolta, DYMO)
Advanced
-
PC hardware (HP®, Dell)
Expert
-
Remote Desktop Services, Lync/Skype Desktop Sharing
Expert
-
VM Ware installations
Advanced
-
Clonezilla & Redobackup
Advanced
• To ensure stability in IT services, by identifying & removing errors in the IT infrastructure.
• Align IT Services with business requirements
• A “framework”, not a methodology
• Provides guidance, not a step-by-step how-to manual
• Implementation will vary from organization to organization
• Provides ‘optimal service provision’ at a justifiable cost
• A non-proprietary set of best practices – “public domain”
• A “framework”, not a methodology
• Provides guidance, not a step-by-step how-to manual
• Implementation will vary from organization to organization
• Provides ‘optimal service provision’ at a justifiable cost
• A non-proprietary set of best practices – “public domain”
• Install, configure, and troubleshoot Cisco IOS devices for Internet and server connectivity
• Plan a basic wired infrastructure to support network traffic
• Configure a server to share resources and provide common Web services
• Plan a basic wired infrastructure to support network traffic
• Configure a server to share resources and provide common Web services
