Ervin Locklear
Health Administrator
Professional Status
Employed
Open to opportunities
About Me
I am a career healthcare professional, progressing from physician extender through medical social worker and now Certified Healthcare Executive (Fellow, American College of Healthcare Executives). Breadth of experience offers value and a unique perspective. Talent for collaboration and leadership produced results in multi-site physician practices, academic medical centers, and the military healthcare system. My expertise is operations, particularly in project initiatives, addressing critical assessments/process improvement, and organizations in transition. Identifying and seeking administrator opportunity with a respected, innovative, and growing health service provider responding to current issues and concerns facing companies, institutions, and healthcare systems.
Director, Professional Practice
CHRISTUS Health
Since August 2013
- Direct administrative and clinical services for Family Medicine Clinic and Residency Program with 19 faculty and 21 residents. Establish standards for the practice and monitor the quality of patient care. Lead and direct the work of billing, front office, and clinical support activities.
Hospital Administrator (Consultant Contract)
Sterling Medical Corporation
April 2010
to September 2012
- Managed care advisor serving 9,200 beneficiaries with 41,000 patient visits annually and $17M annual operating budget for a 21-bed hospital with 10 specialties. Effective use of primary care providers, specialty physicians, and host-nation referral network for Patient Centered Medical Home. Support hospital accreditation program and quality improvement programs.
- Point for $2M managed care implementation of International SOS and transition to contractual care and Preferred Provider Network for 9,200 enrollees.
- Top 5 of 75 medical facilities for Air Force Surgeon General’s Medical Home initiative.
- Reduced Acute Care Clinic operations for $60K savings/year without increased referrals.
- TRICARE Operations recognized as Outstanding Health Plan Management Team.
Practice Administrator
Carilion Clinic
June 2007
to December 2009
- Carilion Clinic is a multi-specialty group practice with more than 500 physicians and eight not-for-profit hospitals, specializing in patient-centered care, medical education and clinical research. In April, 2007 restructuring and recruitment began for transformation to a physician-led,clinic model best exemplified by the Mayo and Cleveland Clinics. Public-private partnership created Virginia Tech Carilion School of Medicine and Research Institute.
- Led 65 staff providing 30,000 annual clinic visits; support 30 physicians/8 sites.
- Added seven providers, including endocrinology and allergy service lines to gain National Association of Children's Hospitals accreditation and support medical school.
Department Administrator
University of Texas Health Science Center at San Antonio (UTHSCSA)
October 2005
to March 2007
- Administer department with 43 staff, faculty, and seven medical residents in National Cancer Institute Designated Cancer Center. Direct budget, staff, and strategic planning. Monitor compliance with regulations for professional billing, grants and contract management; supervise the billing function at the Cancer Therapy and Research Center.
- Served during challenging period of transition for personnel, organizational alliances, and Department Chairs; “…steadiness under pressure…during a time of turmoil…”
- Established performance expectations for improved teamwork; mentorship and effective recruitment engineered rapid turnaround in staff performance.
- Prepared residency for graduate medical education accreditation review; reduced $200K deficit and established positive margin for closeout of fiscal year budget.
Health Services Administrator
United States Air Force (USAF)
January 1990
to September 2005
- Led award-winning programs in ambulatory services, regional hospitals, and headquarters operations. Developed and executed $3-$7M start-up and operational budgets.
- Air Force-directed review of customer satisfaction; earned Team Excellence Award.
- Earned TRICARE annual customer satisfaction award with program implementation in Turkey.
- 1st administrator of Air Force Medical Service’s international health education and training institute.
- Doubled staff in 10 months, including recruitment and selection of 128 subject matter experts.
- Short-notice instructor for Quality Management, Developing Effective Marketing Communications and Strategies, and Human Resource Management to meet Mauritius mission.
- Chaired planning for first international HIV/AIDS conference; contracted venue, coordinated program, and recruited 25 speakers for 53 attendees from 21 countries.
- Directed education/training in largest Air Force medical group with five medical residencies, 10 Phase II programs and Continuing Medical Education for 1,500 professionals. Administered Clinical Research Laboratory and Department of Military Medicine.
- Earned first five-year institutional National Council for Graduate Medical Education accreditation; full Accreditation with Commendation for Internal Medicine and Surgery.
- Enforced timelines to tackle 85 discrepancies for JCAHO; achieved “Outstanding” results.
- Led staff of 17 military and civilians, directing managed care operations at regional hospital serving 320 staff and 6,500 beneficiaries.
- Spearheaded TRICARE Europe implementation throughout Republic of Turkey, Cyprus, Syria, Israel, and Lebanon; attained 96% enrollment of eligible members.
- Supervised installation and training of Composite Health Care System software; automated registration and tracking of appointment scheduling for ambulatory clinic.
- Analyzed patient referrals to negotiate discount, saving 15% in heavily used specialty referral.
Catastrophic Medical Social Worker
Hillsborough County - Board of County Commissioners (BOCC)
October 1984
to December 1988
- Conducted Catastrophic Medical program for inpatient and outpatient services. Established liaison and communicated policy to five program hospitals. Determined client's eligibility for outpatient medical services not covered by Medicaid/Medicare, insurance, or other resources. Analyzed monthly statistics and prepared departmental reports assessing section activities. Participated in formation of policy and procedures. Oriented and trained employees in program and department procedures. Investigated unique assistance requests; evaluated applicant's finances, insurance, and other resources to determine eligibility for assistance.
- Advocated policy and procedural change to achieve consistent and equitable eligibility determination.
- Implemented oncology program to address shortfalls in services and outpatient care for cancer patients.
- Identified $17K savings with Medical Productivity and Service Improvement Team.
Health Services Management
Psychology
- Operations
- Ambulatory Clinics
- Hospital Administrator
- Operations
- Project Management
- Administration
- Healthcare Management
- Pediatrics
- Epic Systems
- Clinical Research
- Operations Management
- Healthcare
- Hospitals
- Managed Care
- Intercultural Communication
- Practice Operations
- Practice Management
- Ambulatory
- EMR
- Leadership
- Training
- Medicine
- Policy
- Process Improvement
- Human Resources
- Medical Billing
- Medical Coding
- Healthcare Information Technology
- Inpatient
- Healthcare Consulting
- HIPAA
- EHR
- Revenue Cycle
- Physician Relations
- Medical Education
- Medical Records
- Medicare
- Informatics
- Patient Safety
- Healthcare Industry
- Quality Improvement
- Medicaid
- JCAHO
