Executed all front desk administration by processing daily transactions, maintaining office equipment, and coordinating with Insurance Manager to guarantee on-time payment from 10+ insurance companies
Interacted daily with 60+ patients while working with office staff to assure high customer satisfaction
Identified practice weaknesses and created plan to improve business efficiency and weekly patient capacity
Coordinated hiring process for new office staff from listing position to recommending in-person interviews
Guided 120 students through secondary school exchange years in Ireland from acceptance until programme completion
Liaised between organisational foreign office staff in 9 countries, on the ground Irish staff, and students throughout Ireland to ensure student success and complete customer satisfaction throughout the year
During the summers of 2013, 2014, and 2014: supported international customer service by managing orders in the Oracle system
Expanded my interpersonal skills while communicating with 20+ international customers regarding current and past orders as well as all levels of management within the company
Passion for international travel: Successfully planned and organised trips to 31 countries through Europe, Latin America & Asia over the past four years
Hong Kong University of Science and Technology (HKUST) Business School
August 2018
to December 2018
CEMS Exchange Semester with a concentration in Doing Business in Asia Relevant Courses: Doing Business in China, Strategic Management in Asia, Understanding Consumers: A Strategic Approach, Operations Management, Effective Negotiations
Majors: Economics and International Students (Concentration: Global Trade & International Business) Minor: French Relevant Courses: Marketing, Financial Accounting, French for the Professions, Management, Corporation Finance
Full language and cultural immersion study abroad programme, including stay with host family Relevant courses: International Trade and Globalization, France and the European Union