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Eren Baysel

Eren Baysel

Technical Support Engineer

Employed Available
Contact me
I started my career as a technical support engineer.
My first experience with VoIP technology platform, which is IP - IP Communications, providing call center support Votel A. ş. I worked as a technical support engineer for 1.5 years.
I provided 24-hour 7-day technical support to my customers (software and hardware issues - R & D requests over the phone and on-site support granting).
Related companies in voip , asterisk , Linux , MySQL , networking , PHP experience I gained.
Sincerely yours.
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Experiences

Technical Support Engineer

Votel İletişim
November 2015 to 2017
ISTANBUL
Turkey
    • 7/24 technical support to customers (the problems or new demands)
    • Fixing problems in CWIZ(Communication Wizard) servers.
    • Checking and fixing server's disk, CPU, memory when any alarm on server.
    • Checking Mysql database for call center reports in queue_log - records and back-ups.
    • Monitoring server with smokeping, nagios, munin etc.
    • Configuration for system security with iptables, fail2ban.
    • Updating, optimizing and checking CWIZ servers.
    • Planning and configuration of IP PBX with other devices which is needed for system. )FXO, FXS, gateways ) FCT and IP telephones.
    • Technical support to customers in their location for big problems.
    • Researching new applications, services etc.for IP PBX.

Eloctronics Intern

Entes Elektronik
July 2014 to August 2014
Istanbul, Turkey
Turkey
  • In Teknical Service –Electronic Devices ( Accumulator / Multimeters vb. ) maintenance - tests and fault handling
  • In Quality Control’de – EMC – EMI tests
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Resume created on DoYouBuzz