Emily Swanger
Technical Writer and Knowledge Manager, Unisys Corp
Technical Writer, Knowledge Management
Unisys
Since March 2015
- Maintained Knowledge Base for Service Desk, Operations and Technical Teams
- Served as project lead for multiple projects to streamline job processes and increase productivity. Project areas include but are not limited to following areas: knowledge management, continuity of operations and SharePoint
- Liaised with IT Service Management Teams to resolve issues, curate content and drive continuous service improvement initiatives
- Developed and delivered internal training programs on various topics to technical staff
- Conducted periodic knowledge reviews
- Provided Management staff with periodic updates regarding Knowledge Management initiatives and progress
- Performed periodic testing and verification of ServiceNow Knowledge Management module for patching and upgrades
- Updated training materials
- Developed internal processes and standard operating procedures for knowledge management
- Worked with various internal departments to assist with knowledge management and documentation needs
Graduate Program Support Assistant for the Penn State College of Nursing
The Pennsylvania State University
March 2009
to March 2015
Hershey
United States - Pennsylvania
- Provided videoconferencing classroom support
- Diagnosed and solved classroom and technology issues. Installed hardware and coordinated computer lease equipment for department
- Created and edited electronic forms and handbooks
- Provided expertise and project management support for technology classroom redesign
- Tracked student compliance and clinical case log records for 150 students
- Served as administrator for clinical database and compliance tracking systems
- Organized and coordinated workflow process for Nurse Practitioner program (preceptors and documentation)
- Collaborated with internal and external departments to resolve faculty and student issues
- Provided human resource support and orientation for new faculty and staff
- Trained support staff
Company Description
The College of Nursing graduate programs (M.S.N., M.S., D.N.P., B.S. to Ph.D., Ph.D., and Dual-Title Ph.D. in Nursing and Bioethics) provide advanced study in human health and development throughout the life span and in nursing's role in providing health services to individuals, families, and communities. The program emphasizes the development of nursing knowledge and the translation of knowledge into practice.
Company website
Intern (Penn State Hershey)
The Penn State Hershey Medical Center
January 2013
to December 2013
Hershey
United States - Pennsylvania
- Create storyboard and training materials
- Served on steering team for selection and implementation of enterprise wide learning management system
- Provided data support and analysis for selection process
Projects Specialist
Hershey Medical Center
October 2007
to March 2009
Hershey
United States
- Coordinated weekly grand rounds and other educational activities
- Provided technology support for faculty and departmental library
- Trained faculty in various multimedia software and assisted with presentations
- Formatted and printed scientific posters
- Assisted faculty and staff with data transfer for leased computer hardware.
- Maintained hardware/software inventory
Purchasing/Correspondence
Lebanon Internal Medicine Associates
May 2004
to October 2007
- Processed all departmental supply requisitions
- Obtained pricing quotations for office supplies and furniture
- Advised department managers of cost effective office supply purchasing to reduce cost
- Reduced office supply expenditures by 15% in first year of employment
- Developed automated costing and inventory management system utilizing Microsoft Access
- Researched and negotiated pricing contracts
Documentation Specialist
Computer Applications Unlimited, Inc.
January 1995
to May 2004
- Wrote and produced 15+ software manuals
- Provided quality assurance testing for software
- Created marketing materials
