Experience — Emily Hernandez

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Experiences

Have thorough knowledge of menu and products in order to assist guests in their meal decision.
Expedite food, and ensure that every part of the guest's order is present.
Regularly check up on guests and make sure they have everything they need to fully enjoy their experience.
Handle cash and card payments through the POS.
Establish personal relationships with the clientele in order to make them feel valued, driving up sales as a result.
Make and memorize all the alcoholic and non-alcoholic beverages Buffalo Wild Wings has to offer.
Take to-go orders on the phone, online, and in person, as well as pack up the orders and handle payments.

Handcraft espresso, coffee, tea, and other various beverages.
Regularly lift and move loads weighing up to 25 pounds.
Keep everything stocked during a busy shift, including lids, straws, cups, napkins, bar items, espresso and coffee beans, syrups, etc.
Provide the best customer service possible by creating relationships with every customer.
Stand up and walk around for long periods of time without breaks.
Possess the ability to multitask perfectly in order to get beverages and food out as quickly and accurately as possible.
Work drive-thru on my own while still managing to get customers through quickly and efficiently.
Operate and clean the Clover machine.

Provided the "Sunglass Hut Experience" to customers by listening to them, analyzing their face shape, and providing sunglass options best for them.
Clean, polish, and adjust each pair so that they fit perfectly for the customer purchasing them.
Maintain a clean, professional personal appearance, as well as keeping up the store's appearance.
Handle several forms of payment, including debit/credit cards, cash, Macy's cards, and checks.
Maintain extensive product knowledge in order to provide the pros and cons between each brand.
Counted inventory every morning.
Prevented potential thefts by providing the best customer service possible.
Bounce between several customers at once to ensure that no customer felt ignored or neglected.

Open and close store.
Count inventory.
Manage employees and make sure they're doing their jobs well.
Handle money from the till, the safe, and from delivery drivers.
Deal with customer problems and complaints in a professional, courteous manner.
Inspect each pizza before it leaves the restaurant to make sure it's of the best quality.
Receive inventory and make sure it's properly dated before putting it away.
Inform customers of specials and promotions in order to drive up sales.
Ensure the restaurant is clean and surpasses regulation in terms of hygiene.
Prep raw ingredients, including vegetables and dough.

Answer phone calls from customers and order them the correct parts they need.
Pull car parts while making sure the part numbers match from the invoice.
Deliver parts as quickly and safely as possible.
Maintain a positive, professional relationship with customers.
Inspect designated vehicle every day to insure it is in working condition to be used to make deliveries.

Analyzed and compiled spreadsheets of data, and uploaded them to the appropriate data sharing websites.
Determined what information would be valuable to the company.
Did assignments based on what my manager needed.

Made and answered phone calls in a timely, professional, and informative manner. Provided service information to new and returning patients.
Retrieved patients' insurance information from insurance companies via phone and the Internet. Created files for each patient.
Scheduled appointments for patients.
Accepted and distributed mail and packages among staff.
Responded to patient complaints and concerns in a helpful and polite manner.
Cleaned the office.

Completed orders, prepared beverages and desserts, cleaned the restaurant, expedited food.
Dealt with customer problems and complaints while staying cordial and helpful.
Managed money from often more than one source.
Trained new employees.
Handled daily heavy flow of customers.

Emily Hernandez