HR Service Team Leader @ Lufthansa Global Business Services

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Experiences

leading a german speaking HR service team
monitoring and dispatching workload according to SLA
resource planning, recruiting
Clients escalations handling
building lasting positive relationships with Clients
assuring positive KPI results
quality assurance controlling
knowledge transfer supervision
employee evaluation & motivation
problem solving & escalation to higher company level parties
internal administrative maintenance and time evaluation management of the team
generating and preparing reports for the supervisor or business partner
SAP HR Germany expert knowledge support
daily contact and cooperation with clients' HR departments, HRBPs, Process Management Technical, Reporting and BPA Teams
participation in continuous improvement projects
transition supervisor
business trips to Germany

Emilia Szymanek