Emilia Szymanek
Senior Business Process Analyst & Functional Lead at Lufthansa Global Business Services
Senior Business Process Analyst & Functional Lead
Lufthansa Global Business Services
Since July 2016
- representing Krakow HR OPS in an international project
- defining requirements for new HR application based on OPS needs an management strategy
- participation in all phases of implementing new HR app (business needs defining, team specifics analysis, preparing documentation, selecting vendor – RFP process, negotiations with business partner, implementation)
- contact with developers/implementation partners
- taking part in project workshops mainly in Germany
- creating & conducting UAT scenarios. Key Test Users assigning from HR areas
- interacting with HR OPS, Business Process Analysts, Operational Excellence and other involved departments in German and English language
- providing data for HR application set up according to developers’ standards and business needs
HR Service Team Leader
Lufthansa Global Business Services
Since January 2015
- leading a german speaking HR service team
- monitoring and dispatching workload according to SLA
- resource planning, recruiting
- Clients escalations handling
- building lasting positive relationships with Clients
- assuring positive KPI results
- quality assurance controlling
- knowledge transfer supervision
- employee evaluation & motivation
- problem solving & escalation to higher company level parties
- internal administrative maintenance and time evaluation management of the team
- generating and preparing reports for the supervisor or business partner
- SAP HR Germany expert knowledge support
- daily contact and cooperation with clients' HR departments, HRBPs, Process Management Technical, Reporting and BPA Teams
- participation in continuous improvement projects
- transition supervisor
- business trips to Germany
HRSC Team Leader
NorthGateArinso
September 2013
to December 2014
- resource planning, recruiting, evaluation and motivating the team members
- problem solving and escalation to higher company level parties
- coordinating team activities
- internal aministrative maintenance and time evaluation management of the team
- generating and preparing reports for the supervisor
- SAP HR and Austrian/Swiss payroll and HR expert knowledge support
- contact with project business partners, HR departments, technical team and escalation points in German and English language
- close cooperation with the Swiss and Austrian offices
- global and project improvements implementation
- transition supervisor
HRSC Coordinator
NGA HR
May 2013
to August 2013
- coordinating team activities
- SAP HR and Austrian/Swiss payroll and HR expert knowledge support
- Internal administrative maintenance and time evaluation management of the team
- generating and preparing reports for the supervisor
- close cooperation with the Swiss and Austrian offices
- transition supervisor
Junior HR&Payroll Specialist
NGA HR
May 2012
to April 2013
- preparing and run all payroll activities according to the payroll calendar
- entering complex data into SAP HR
- generating reports for the clients and Swiss, Austrian authorities
- preparing various calculations
- providing trainings for new hires
- taking part in Swiss project transitions' (knowledge and activities transfer)
- foreign business trips as transition member
- contact with employees, HR departments, authorities in German and technical teams in English language
HRSC Specialist
NGA HR
May 2011
to April 2012
- entering complex data into SAP HR
- generating reports for the clients and German authorities
- preparing calculations and various certificates related to long term absences of employees
- providing trainings for new hires
- taking part in project transitions' from the German office (knowledge and activities transfer)
- foreign business trips as transition member
- contact with employees, HR departments, authorities in German and technical teams in English language
HRSC Agent
NGA HR
May 2010
to April 2011
- entering personal, payroll related, time, organizational data in SAP HR
- preparing reports for the client
- answering email and call requests in German
- contacting with the German team and technical team in Spain in english
- German
- Business English
- SAP HR
- HR Operations
- Payroll Services
- Customer Service
- HR Project Management
- PMI
- Strategic Planning
- Data Analysis
- Evaluations
- Recruiting
- Transition Management
