Mohamed Elsherbini
Infrastructure Deputy Manager
IT Manager
Infrastructure Manager
Project Manager
40 years old
Giza Egypt
Employed
Available
am a hard working, honest individual. I am a good timekeeper, always willing to learn new skills. I am friendly, helpful and polite, have a good sense of humor. I am able to work independently in busy environments and also within a team setting. I am outgoing and tactful, and able to listen effectively when solving problems.
IT Site Support Analyst
ACE Life Insurance Egypt S.A.E
December 2005
to June 2007
- Network Support
- Monitoring the network activities (LAN and WAN).
- Manage network problem, Maintain & troubleshooting the Internet/VPN Connection between Egypt Head Office and the Mother company in the UK and the other Local Branches.
- Support and maintain coordinating with ISPs for connectivity failures.
- Support & Maintain phones lines and PBX's problems.
- Technical support and trouble shooting.
- Responsible for all cabling process and configuration for all new branches.
- Administrator for Life / Asia (Insurance policy Admin System:
Security management.
Setup and update insurance products.
Responsible of tracing the errors and solve it.
Responsible of running daily, monthly and yearly batches.
Coordinate with system vendor to solve the system problems.
Support users in their daily process.
System changes, release and configuration management. - Install the new PCs, printers, Scanners and Accessories tools and join them to the DC.
- Support in hardware maintenance.
- Service disk, incident, and problems, escalate it to management.
- Maintenance support in all Cisco switches and Routers as per smart SLA.
- All new products test.
