Mohamed Elsherbini
Infrastructure Deputy Manager
IT Manager
Infrastructure Manager
Project Manager
39 years old
Giza Egypt
Employed
Available
am a hard working, honest individual. I am a good timekeeper, always willing to learn new skills. I am friendly, helpful and polite, have a good sense of humor. I am able to work independently in busy environments and also within a team setting. I am outgoing and tactful, and able to listen effectively when solving problems.
Regional Assistant IT Manager
ACE Insurance LTD
June 2007
to May 2013
- Monitoring the network activities (LAN and WAN)
- Manage network problem, Maintain & troubleshooting the Internet/VPN Connection between Egypt HQ and the mother company in the UK and the other local branches.
- Responsible of all network design, renewal, update & maintenance in MENA.
- Architect, supervise and participate in the implementation of technologies and platforms supporting a complex corporate data and voice infrastructure.
- Support & maintain coordinating with ISPs for connectivity failures.
- Installation, support & maintain phones lines and PBX's.
- Responsible of all cabling process and configuration for all infrastructures.
- Technical support and trouble shooting.
- Responsible of the preparation new & re-locate sites.
- Install the new Servers, PCs, printers, Scanners and Accessories tools.
- Support maintenance of hardware (SLA).
- Service disk, Incidents, problems and escalate issues and make recommendations to resolve them.
- Support maintenance in all data & voice Equipment (Cisco, Avaya, Nortel,..etc).
- Responsible of all SLA between the company and our suppliers (IBM, HP, Nortel, Avaya, CISCO and Microsoft).
- Responsible of test & acceptance all new SW & HW.
- Responsible of Blackberry & Smart phones environment in the UK & MENA (Server installations, Platform installation, User accounts creation & delegation on Enterprise Server).
- Service disk, Incidents Management and problems Management.
- Configuration Management.
- System administrator skills (Microsoft solution).
- Active Directory installation, configuration, maintenance,..etc).
- Responsible of IT Budget.
- Responsible of IT security policies.
- Responsible of IT team in MENA.
- Complete project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects.
- Assure compliance to required standards, procedures, guidelines and processes.
- Assist users in UAT in all new application.
- Daily/Monthly and yearly backup process (VERITAS NetBackup, training course in HO in the UK).
- Active Directory Housekeeping.
- Install & maintain print server.
- Maintain & delegate all users’ accounts in the Active Directory & Exchange server.
- Install & Maintain file server.
- All IT purchasing (Pcs, Laptops, Photocopiers, Applications, Tonners, Fax machines, Centrals, phones devices, Blackberries, Smartphones.. etc).
- Responsible of Apollo archiving system in MENA.
- Documents & manual creation.
