Mohamed Elsherbini
Infrastructure Deputy Manager
IT Manager
Infrastructure Manager
Project Manager
39 years old
Giza Egypt
Employed
Available
am a hard working, honest individual. I am a good timekeeper, always willing to learn new skills. I am friendly, helpful and polite, have a good sense of humor. I am able to work independently in busy environments and also within a team setting. I am outgoing and tactful, and able to listen effectively when solving problems.
Infrastructure Deputy Manager
Delta Insurance Company
Since January 2017
Giza
Egypt
- Lead & Manage IT Infrastructure complying with global standards. Collaboration with all parties, communicate, animate, and manage the team and customers to ensure the ownership of the system.
- Ensure security best practices are implemented and revised, as needed, to maintain the availability, integrity and confidentiality of the information stored on and accessed through the network (firewalls, file rights, backup systems, account management, vulnerability
testing, etc.). - Provide day to day management of all aspects of the performance of staff including work allocation, quality assurance, training, etc.
- Develop, maintain and produce documentation and procedures to ensure the smooth running of network services and applications.
- Responsible of IT budget creation.
- Responsible of SLA.
Infrastructure Team Leader
Delta Insurance Company
May 2013
to December 2016
- Assist in new infrastructure renovation (Servers, Storage, Backup, Firewall, Security,..etc).
- Data and Voice infrastructure Installation & management.
- Responsible of EMC storage environment (VNX5200, DD2500 & Backup app - Networker).
- Support, maintain and configuration Cisco Blade servers (UCS).
- Responsible of all attendance and access control machine including attendance applications.
- Support & maintain AD, DNS, DHCP & Exchange servers.
- Monitoring all network activities.
- Conduct root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
- Responsible of all new Xerox hardware, Equitrac, XDA & XMP installation and configuration (Printing Solution).
- Responsible for sister company infrastructure (Installation, configuration and maintenance).
- AD Housekeeping.
- Communicate with all external vendors to solve the problems in H/W & S/W.
- File server installation & configuration.
- WSUS installation & configuration.
- Support & maintain SCCM & SCOM.
- UPS monitoring and make sure it is running as it should be.
- SQL DB integration.
- Support & maintain VM’s environment.
Regional Assistant IT Manager
ACE Insurance LTD
June 2007
to May 2013
- Monitoring the network activities (LAN and WAN)
- Manage network problem, Maintain & troubleshooting the Internet/VPN Connection between Egypt HQ and the mother company in the UK and the other local branches.
- Responsible of all network design, renewal, update & maintenance in MENA.
- Architect, supervise and participate in the implementation of technologies and platforms supporting a complex corporate data and voice infrastructure.
- Support & maintain coordinating with ISPs for connectivity failures.
- Installation, support & maintain phones lines and PBX's.
- Responsible of all cabling process and configuration for all infrastructures.
- Technical support and trouble shooting.
- Responsible of the preparation new & re-locate sites.
- Install the new Servers, PCs, printers, Scanners and Accessories tools.
- Support maintenance of hardware (SLA).
- Service disk, Incidents, problems and escalate issues and make recommendations to resolve them.
- Support maintenance in all data & voice Equipment (Cisco, Avaya, Nortel,..etc).
- Responsible of all SLA between the company and our suppliers (IBM, HP, Nortel, Avaya, CISCO and Microsoft).
- Responsible of test & acceptance all new SW & HW.
- Responsible of Blackberry & Smart phones environment in the UK & MENA (Server installations, Platform installation, User accounts creation & delegation on Enterprise Server).
- Service disk, Incidents Management and problems Management.
- Configuration Management.
- System administrator skills (Microsoft solution).
- Active Directory installation, configuration, maintenance,..etc).
- Responsible of IT Budget.
- Responsible of IT security policies.
- Responsible of IT team in MENA.
- Complete project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects.
- Assure compliance to required standards, procedures, guidelines and processes.
- Assist users in UAT in all new application.
- Daily/Monthly and yearly backup process (VERITAS NetBackup, training course in HO in the UK).
- Active Directory Housekeeping.
- Install & maintain print server.
- Maintain & delegate all users’ accounts in the Active Directory & Exchange server.
- Install & Maintain file server.
- All IT purchasing (Pcs, Laptops, Photocopiers, Applications, Tonners, Fax machines, Centrals, phones devices, Blackberries, Smartphones.. etc).
- Responsible of Apollo archiving system in MENA.
- Documents & manual creation.
IT Site Support Analyst
ACE Life Insurance Egypt S.A.E
December 2005
to June 2007
- Network Support
- Monitoring the network activities (LAN and WAN).
- Manage network problem, Maintain & troubleshooting the Internet/VPN Connection between Egypt Head Office and the Mother company in the UK and the other Local Branches.
- Support and maintain coordinating with ISPs for connectivity failures.
- Support & Maintain phones lines and PBX's problems.
- Technical support and trouble shooting.
- Responsible for all cabling process and configuration for all new branches.
- Administrator for Life / Asia (Insurance policy Admin System:
Security management.
Setup and update insurance products.
Responsible of tracing the errors and solve it.
Responsible of running daily, monthly and yearly batches.
Coordinate with system vendor to solve the system problems.
Support users in their daily process.
System changes, release and configuration management. - Install the new PCs, printers, Scanners and Accessories tools and join them to the DC.
- Support in hardware maintenance.
- Service disk, incident, and problems, escalate it to management.
- Maintenance support in all Cisco switches and Routers as per smart SLA.
- All new products test.
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ITIL
Expert
-
PMP
Intermediate
-
Data center
Expert
-
Cisco UCS
Good
-
Project Management
Expert
-
Security
Advanced
- Service Delivery
-
Incident Management
Expert
-
Lucent Network Infrastructure Configuration
Good
-
Lucent VOIP Installation & Configuration
Advanced
-
Disaster Recovery
Advanced
-
EMC Products
Advanced
-
VMware Infrastructure
Advanced
-
Citrix
Intermediate
-
Integration
Advanced
-
MS Products
Advanced
-
Network Administration
Advanced
-
IT Operations
Advanced
-
Team management
Expert
