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Ejaife Okoro

Service Delivery Manager

Professional Status
Employed
Available
About Me
I consider myself a solution enthusiast , product planner and a project manager. I always look to provide the simplest but robust solutions to complex problems.
I am a an IT enthusiast who is interested in digital security, financial inclusion with tech, IoT, Value Added Services and Big Data Technologies.
Lastly, I am not shy to smile, the energy it brings keeps me going.
Resume created on DoYouBuzz
  • Identifying And Mitigating Solution Risks: Plan, design and review software solutions, explain , drive to closure potential gaps in understanding. Identify the internal and external risks and maintain the product risk register with the customer.
  • Design the Functional Specification Document for MTN Nigeria (WECA) SDP Project. Display the new features and Enhancements on products core platform or on it's service level.
  • Guiding And Managing Customer Requirement:
    Arrange requirement and workload scheduling. Support in requirement prioritization for delivery. Advice on various solution choice i.e quick fix,long term or nice to haves.
  • Managing And Reducing Change Request:
    Ensure most designs are majorly for supporting long term goals to reduce the number of version releases and overall cost. Work to increase platform flexibility for future use cases.
  • Improving Business Process: Constant review of the current business workflow/process , identifying steps that can be removed or fast-tracked while retaining quality and integrity. Remove any unnecessary chain in the process. Giving case outputs as reference and updating the knowledge management system.
  • COSMIC FP Measurement: Support the measurement of the software cost using cosmic. Share , defend ,approval from the customer and PO.
  • Customization PO Process Monitoring: Track and manage the new or customized requirements to ensure PO is dispatched and job completion is done accordingly with payment expectation.
  • Customer Management: Collect and suggest requirements on the platform that can lead to better maintainability, increase revenue, give more value and improve efficiency.
  • Design API's: Design singleor mashup API's for integration to SDP, improve exising API's and enhance the error codes for better exception handling or reporting.