I consider myself a solution enthusiast , product planner and a project manager. I always look to provide the simplest but robust solutions to complex problems. I am a an IT enthusiast who is interested in digital security, financial inclusion with tech, IoT, Value Added Services and Big Data Technologies. Lastly, I am not shy to smile, the energy it brings keeps me going.
Managing the profitability and Operational excellence of Gemalto's Telco Projects in Nigeria for GSM Network giants. We achieved an increase in revenue of over 50% on some products. We organised product training sessions to lead awareness, encourage knowledge sharing , increase brand stickiness within the ever evolving space. I reduced incident response time, issue resolution, and beat the customers expectation most times which led to a win-win. Maintained a good balance between the Customers needs and wants, my Technical operations team's capability and time, and the Business Operations revenue and customer satisfaction.
Sales Support: I support the sales team to pitch new platform features. While discussing with customer and system users about their needs.
Supported sales to boost sim card sales and roll-out. This was done by carefully understanding the customers distribution calendar and following closely with sim BAP testing with the telco.
Resource Management And Budgeting: I manage, budget and forecast the resource workload on my projects. Then review the forecasts to the actual.
Reconciliations: Worked with the telco customers and content partners for reconciliation and invoicing.
I suggested new initiatives to improve our synergy with my telco customers. I improve the products usability and availability.
