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Ejaife Okoro

Service Delivery Manager

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Professional Status
Employed
Available
About Me
I consider myself a solution enthusiast , product planner and a project manager. I always look to provide the simplest but robust solutions to complex problems.
I am a an IT enthusiast who is interested in digital security, financial inclusion with tech, IoT, Value Added Services and Big Data Technologies.
Lastly, I am not shy to smile, the energy it brings keeps me going.
Resume created on DoYouBuzz
Experiences
  • Managing the profitability and Operational excellence of Gemalto's Telco Projects in Nigeria for GSM Network giants.
    We achieved an increase in revenue of over 50% on some products. We organised product training sessions to lead awareness, encourage knowledge sharing , increase brand stickiness within the ever evolving space.
    I reduced incident response time, issue resolution, and beat the customers expectation most times which led to a win-win.
    Maintained a good balance between the Customers needs and wants, my Technical operations team's capability and time, and the Business Operations revenue and customer satisfaction.
  • Sales Support: I support the sales team to pitch new platform features. While discussing with customer and system users about their needs.
  • Supported sales to boost sim card sales and roll-out. This was done by carefully understanding the customers distribution calendar and following closely with sim BAP testing with the telco.
  • Resource Management And Budgeting: I manage, budget and forecast the resource workload on my projects. Then review the forecasts to the actual.
  • Reconciliations: Worked with the telco customers and content partners for reconciliation and invoicing.
  • I suggested new initiatives to improve our synergy with my telco customers. I improve the products usability and availability.
  • Identifying And Mitigating Solution Risks: Plan, design and review software solutions, explain , drive to closure potential gaps in understanding. Identify the internal and external risks and maintain the product risk register with the customer.
  • Design the Functional Specification Document for MTN Nigeria (WECA) SDP Project. Display the new features and Enhancements on products core platform or on it's service level.
  • Guiding And Managing Customer Requirement:
    Arrange requirement and workload scheduling. Support in requirement prioritization for delivery. Advice on various solution choice i.e quick fix,long term or nice to haves.
  • Managing And Reducing Change Request:
    Ensure most designs are majorly for supporting long term goals to reduce the number of version releases and overall cost. Work to increase platform flexibility for future use cases.
  • Improving Business Process: Constant review of the current business workflow/process , identifying steps that can be removed or fast-tracked while retaining quality and integrity. Remove any unnecessary chain in the process. Giving case outputs as reference and updating the knowledge management system.
  • COSMIC FP Measurement: Support the measurement of the software cost using cosmic. Share , defend ,approval from the customer and PO.
  • Customization PO Process Monitoring: Track and manage the new or customized requirements to ensure PO is dispatched and job completion is done accordingly with payment expectation.
  • Customer Management: Collect and suggest requirements on the platform that can lead to better maintainability, increase revenue, give more value and improve efficiency.
  • Design API's: Design singleor mashup API's for integration to SDP, improve exising API's and enhance the error codes for better exception handling or reporting.
  • SCREAM SWAP Project: Had a successful migration of millions of subscribers on various VAS and Data Product Offerings to a New Solution Based on SDP(Huawei) and UPC(technotree). This was maintained with continious improvement plans.
  • Sim Reg Project: Proposed a location based solution to help users identify the nearest sim registration point to facilitate subscriber recovery/win back.
  • SDP Service And Platform Optimization: Review and suggest requirements on the platform that can lead to better maintainability, increase revenue and platform efficiency. Plan, present and decide on requirement delivery prioritization and schedule
  • COSMIC Effort Estimation (New and Enhanced Services): I estimate software costs , lead the effort presentation and negotiation till PO closure.
  • Customer Management: Identify customers obvious and salient pain point and strategically manage their needs.
  • Feature Presentation: Share New and Enhanced Features to the high and middle-level stakeholders
  • Maintaining Work Distribution: Review Resource usage , schedule and share plans to optimize resource performance.
  • Organizing Resource Training Plan: Organize mentoring programs and guide staff training plans to aide knowledge development and transition.
  • Reviewing Software Solutions and Test Reports: I worked as a first level reviewer for new product scope of work and customization.
  • Share And Sell Swap: Supported the SWAP Project from an existing Node to a hosted application on an integrated SEE on the MTN SDP platform. Share and Sell is an airtime transfer service between on-net users from a sponsor to a beneficiary.
  • DMC Swap Project: I reviewed the interface specification of the New DMC. Wrote the functional specification requirement for the integration, handled the costing and signoff.
    The solution was handled that our northbound consumers never noticed a change in the southbound network element.
  • MTN GROUP SDP Expansion Project: I worked with the delivery team to expand the existing project.
    Network Planning
    Node Planning
    Project Planning
  • MTN XTRATIME : I supported the internal (Huawei) and external (MTN and the Vendor) teams to plan, design , deploy and validate the solution for lending airtime to users. This solution evolved to be the biggest revenue generating VAS project in Nigeria. It served a huge niche with a invaluable solution
  • Integrated and launched the First VAS Services On The Group MTN SDP Project. The MTNN Magic Voice which was a voice based service where users could change the sound of their voice for fun.
  • Ericsson CS5 billing Interface testing for developers:
    a) Testing: I tested the Ericsson charging and refill Interfaces i.e Testing for AIR (UCIP) and ScapV2 (CCN).
    b) Reporting: I prepared the test reports to be used by Huawei module developers for implementation.
    c) Documentation: Wrote the high level internal documentation including the error code and exception management suggestions for the module developer.
  • MTNN OpCo Integration: (Cameroon,Benin and Congo).
    I suppored the integration to the following nodes
    a) SMSC Gateway
    b) USSD Gateway
    c) Charging System (Online and Offline Charging System),
    d) Financial Systems
    e) Device Management System,
    f) CRM
    e) STP for location based integration.
  • MTN NIGERIA (MOBILE ADVERTISING PROJECT): Acted as a support engineer for the telecom Mobile Advertising platform which supports SMS, USSD and the Web/Wap Channels.
  • ATAE (Huawei Data Center) Installation in the hosting center
  • Network Configuration (Switches, F5 loadbalancers and Firewall)
  • OS Installation Suse Linux
  • PAC closure with Customer: Perform performance tests with the customer

Team Lead IT

Academic Journals Ltd
2010 to 2011
  • Network Management And Configuration: I worked on Microtik Routers, DLink Wireless Routers and Cisco Catalyst switches.
  • Active Directory Management and Deployment: Worked with my team to introduce active directory, and stop the flat file server architecture originally being used.
  • Windows Server and PC Repairs: Support, track, resolve and report common incidents.
  • Reporting:Weekly reporting to top management , defend the IT Budget and ways of driving the total cost lower.
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