Edward 'Ted' Hardy
Technology Innovator, MBA, CBAP
Business Analysis
Quality Assurance
Project Management
User Experience Design
Innovation
48 years old
Driving License
Versailles (40383) United States (Kentucky)
Employed
Open to opportunities
The reason I work is to make other people's lives better, by changing the way they do their work or the systems they use to do their work. It is these kinds of improvements in people’s lives that I believe enables them to go out and exceed their customer’s wildest expectations.
Senior Manager, Business Solutions
Papa John's
January 2008
to August 2012
Full-time
Louisville
United States - Kentucky
- Managed a team of 35+ Business Analysts & Quality Assurance professionals responsible for over 3,000 restaurant locations and our eCommerce platform
- Managed the process to create an instore test network that mimicked the interaction between store systems and above store systems
- Managed the elicitation process for all aspects of the internally developed, proprietary restaurant management and eCommerce systems
- Facilitated the creation and care of multiple new test labs for legacy and next generation restaurant management systems
- Managed relationships with third party vendors who provided card and check processing services to store locations
- Supported over 600 franchisee groups in multiple countries and all 50 states
- Created and presented continuing education for all business analysts in the Information Systems division
- Responsible for hiring, promotion and performance reviews for analysts in the Business Solutions department
- Managed departmental budgets for multiple teams and vendors
Detailed Description
- Formed an internal Business Analyst Roundtable to standardize practices and training for all business analysts in the Information Systems division
- Lead an effort to implement an automated testing tool that decreased regression testing from days to hours
- Managed requirements and created functional design for a fraud enhancement solution that decreased losses due to accepting bad checks by 90%
- Managed requirements and created functional design to add a new order mode that decreased the number of keystrokes required to take an order by over 60%
- Managed requirements and created functional design to allow store personnel to automate the update and cancel of orders placed with the online ordering system which reduced call volume to the online support team by 3,000 calls per week
- Performed a detailed gap analysis on three point of sale and two back office applications during the selection phase for the next generation restaurant management system project
- Managed requirements and created functional design for the first in-store graphical applications in company history
- Managed the data change process to achieve over 99% first time accuracy rating for changes to system settings
- Primary UX designer and requirements manager for a ground-up point of sale reimplementation
- Demonstrated numerous technology solutions to executive leadership, franchisees and the board of directors
Company Description
Papa Johns International, Inc. operates and franchises pizza delivery and carryout restaurants under the trademark Papa Johns in the United States.
Company website
