Experience — Nguyễn Văn Dũng

Contacting potential customers to inform them of company's products, promotions and related information through social media, phone calls, emails,...
Emphasizing products' selling points and strictly following contacted customers in order to close sales quickly.
Maintaining relationship with existing customers for stable revenue and getting more sales as well as word of mouth customers.
Seeding on related websites, groups on social media to look for potential customers.
Promptly coordinating with Customer Service department to assist customers if they have any requests.
Collaborating with Marketing department to come up with new promotion ideas to attract more customers.
Monthly report prepared to evaluate efficiency.
Acquiring customers' feedbacks and dealing with their complaints if any.

Consulting appropriate insurance packages to customers based on their need and personal finance.
Persuading potential customers to join insurance packages by emphasizing some unique selling points related to protection and investment benefits or offering promotions if available.
Warming up hot and warm personal database.
Expanding personal database by making telephone sales frequently.
Keeping in touch with those who have signed the contract and providing them professional customer service in order to get word of mouth customers.

Delivering good service as company's standard.
Guiding guests to highlighted destinations in the North.
Time and group managing.

Following, taking care of key and active accounts to maintain stable revenue and get more sales.
Monthly report prepared to evaluate efficiency.
Strictly following cruise occupancy daily, weekly and monthly to discuss better rates offered for suppliers.
Following final customer's feedback to handle all complaints.
Expanding market, approaching and achieving new accounts.
Studying competitors in area to modify strategy, contract and product quality.
Attending tourism conferences, meetings to expand personal networking.

Representing Buffalo Tours, directly consult appropriate services and packages to clients from oversea agents.
Being able to close sales and convert online requests to bookings quickly.
Negotiating better rates with company suppliers.
Following clients' package carefully, making sure no service missed and immediately dealing complaints if any.
Doing after sales and getting repeat clients.
Finding external accounts to achieve more sales.

Company Description

Buffalo Tours specialises in tailor-made, guided tours to Vietnam, Cambodia, Thailand, Myanmar, Laos, China, Hong Kong, Singapore, Malaysia, Indonesia and Japan, as well as multi-country tours across the region

Company website

https://www.buffalotours.com/

To be a main actor in the Check in and Check out process and will be available to help the guests in any of their request.
Receiving and proceeding customer's reservation requests by phone or email.
Support hotel's owner in OTA channels
Providing necessary tourism information to guests.
Organizing and consulting tours for guests.
Following customers during their trip organized, making sure no mistakes.
Doing customer service and after sales.
Dealing with guest's complaints.

Interpreting and assisting the representatives of abroad universities at education exhibitions.
Evaluating students in brief

Assisting native teachers in the classes.
Holding conversational classes for Vietnamese students.

Taking International volunteers on a city tour around Hanoi
Co- operating with International volunteers in volunteering at the orphanages or children center around Hanoi

Welcoming the viewers and audience
Supporting the artists during the show
Finding partners like travel agencies, hotels,.. and offering commissions.

Following Banquet managers and supervisors’ requests.
Supporting other departments related to F&B when needed, such as Milan restaurant, Sunset Bar.
Serving hotel’s customers in some occasions such as: wedding, parties, events, exhibitions,…
Collaborating with co-workers as well as others departments to have the tasks done.
Always carefully setting up everything followed the hotel’s policy before customers’ presence, making sure that there’s no mistake.

Serving customers, not only when they train at the gym but when they’re at the swimming pool.
Preparing necessary stuff before and during the shift.

Warmly welcoming customers and leading them to the available tables
Helping bartenders or waiters with serving customers when they need

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Nguyễn Văn Dũng

A travel, culture and cuisine lover.

Sales Representative

Financial Advisor

Tour Guide

Senior Sales Representative

Regional Travel Consultant

Assistant Sales Manager

Interpreter

English Teacher

Volunteer

Volunteer

Waiter

Fitness Attendant

Hostess