I love travelling, making new friends and playing sports. I am always willing to learn and looking for opportunities to improve myself better.
Sales Representative
Boundless Technology - An International Online Gambling and Gaming Company
Since January 2021
Full-time
- Contacting potential customers to inform them of company's products, promotions and related information through social media, phone calls, emails,...
- Emphasizing products' selling points and strictly following contacted customers in order to close sales quickly.
- Maintaining relationship with existing customers for stable revenue and getting more sales as well as word of mouth customers.
- Seeding on related websites, groups on social media to look for potential customers.
- Promptly coordinating with Customer Service department to assist customers if they have any requests.
- Collaborating with Marketing department to come up with new promotion ideas to attract more customers.
- Monthly report prepared to evaluate efficiency.
- Acquiring customers' feedbacks and dealing with their complaints if any.
Financial Advisor
PRUDENTIAL INSURANCE COMPANY
April 2020
to January 2021
Full-time
Ha Noi
Vietnam
- Consulting appropriate insurance packages to customers based on their need and personal finance.
- Persuading potential customers to join insurance packages by emphasizing some unique selling points related to protection and investment benefits or offering promotions if available.
- Warming up hot and warm personal database.
- Expanding personal database by making telephone sales frequently.
- Keeping in touch with those who have signed the contract and providing them professional customer service in order to get word of mouth customers.
Tour Guide
BUFFALO TOURS AND IN COUNTRY TOURS
Since 2018
- Delivering good service as company's standard.
- Guiding guests to highlighted destinations in the North.
- Time and group managing.
Senior Sales Representative
Genesis Cruises
August 2019
to March 2020
- Following, taking care of key and active accounts to maintain stable revenue and get more sales.
- Monthly report prepared to evaluate efficiency.
- Strictly following cruise occupancy daily, weekly and monthly to discuss better rates offered for suppliers.
- Following final customer's feedback to handle all complaints.
- Expanding market, approaching and achieving new accounts.
- Studying competitors in area to modify strategy, contract and product quality.
- Attending tourism conferences, meetings to expand personal networking.
Regional Travel Consultant
BUFFALO TOURS
July 2016
to July 2019
- Representing Buffalo Tours, directly consult appropriate services and packages to clients from oversea agents.
- Being able to close sales and convert online requests to bookings quickly.
- Negotiating better rates with company suppliers.
- Following clients' package carefully, making sure no service missed and immediately dealing complaints if any.
- Doing after sales and getting repeat clients.
- Finding external accounts to achieve more sales.
Assistant Sales Manager
Hanoi Little Town hotel
August 2015
to June 2016
Full-time
Ha Noi
Vietnam
- To be a main actor in the Check in and Check out process and will be available to help the guests in any of their request.
- Receiving and proceeding customer's reservation requests by phone or email.
- Support hotel's owner in OTA channels
- Providing necessary tourism information to guests.
- Organizing and consulting tours for guests.
- Following customers during their trip organized, making sure no mistakes.
- Doing customer service and after sales.
- Dealing with guest's complaints.
Interpreter
IDP Education VietNam
Since January 2014
Part-time
Hà Nội, Vietnam
- Interpreting and assisting the representatives of abroad universities at education exhibitions.
- Evaluating students in brief
English Teacher
Topica Native Office
January 2015
to December 2015
Part-time
Hanoi, Vietnam
- Assisting native teachers in the classes.
- Holding conversational classes for Vietnamese students.
Volunteer
VPV Organization
April 2015
to September 2015
Volunteer Work
Hà Nội, Vietnam
Vietnam
- Taking International volunteers on a city tour around Hanoi
- Co- operating with International volunteers in volunteering at the orphanages or children center around Hanoi
Volunteer
Ca tru Thăng Long group
February 2015
to July 2015
Volunteer Work
Hà Nội, Vietnam
Vietnam
- Welcoming the viewers and audience
- Supporting the artists during the show
- Finding partners like travel agencies, hotels,.. and offering commissions.
Waiter
InterContinental Hanoi Westlake
August 2013
to June 2015
Part-time
Hanoi, Vietnam
- Following Banquet managers and supervisors’ requests.
- Supporting other departments related to F&B when needed, such as Milan restaurant, Sunset Bar.
- Serving hotel’s customers in some occasions such as: wedding, parties, events, exhibitions,…
- Collaborating with co-workers as well as others departments to have the tasks done.
- Always carefully setting up everything followed the hotel’s policy before customers’ presence, making sure that there’s no mistake.
Fitness Attendant
Sheraton Hanoi Hotel
October 2014
to December 2014
Part-time
Hanoi, Vietnam
- Serving customers, not only when they train at the gym but when they’re at the swimming pool.
- Preparing necessary stuff before and during the shift.
Hostess
Bobby Chinn restaurant
September 2013
to January 2014
Part-time
Hà Nội
Vietnam
- Warmly welcoming customers and leading them to the available tables
- Helping bartenders or waiters with serving customers when they need
Bachelor of Tourism and Hospitality Management- POHE
National Economics University
June 2012
to August 2016
POHE is a cooperation program between Vietnam and the Netherlands, 80% of study time is devoted to practicing and focusing on Case Study.
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Speaking
Advanced
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Writing
Advanced
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Reading
Advanced
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Listening
Advanced
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Internet and Email
Efficient use of internet for information searching and working.Advanced
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Windows, MS Office
Good
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Team work
Advanced
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Presentation Skills
Advanced
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Communication
The experience at work has improved my ability to communicate effective with the others. In addition, after a period of time working in the hotel, I’ve become a lot more confident when communicating with foreigners using English.Advanced
