Profile Henk Jan Jansen, Doctor of Business Information Technology and a doctorate in business technology, touted as a professor of ICT. Many years of experience in the implementation of projects in the various IT systems, including security and cooperation. Implementation of the General Data Protection Regulation (GDPR). (Do as pre condition GPDR integration into all my projects)
• Results driven manager with 20+ years of experience in IT services. • Experience includes departmental leadership, operations management, IT program, product management and strategic business planning. • Primary IT skills, Mutual Budget Administration, Transfer Agency, Program Delivery and Customized Agreements. • Expertise in business workflow analysis, system development Lifecycle, application development and large-scale system implementations. • Innovative problem solver and critical thinker • Recognized for success in establishing excellent relationships with customers and business partners • Excellent analytical, consensus and presentation skills.
Career highlights: • IT operations, SAP and IT teams at several major companies in Germany in the past 2 years. • Demonstration of leadership at Vodafone Global appears from three official level promotions within two years. • Increase responsibility from six people, domestic, single industry to 180+ person dual-site operation, service and maintenance to multiple domestic and international internal partners and external customers. • Developed a strong, collaborative management team within Vodafone recognized for managing organizational goals, cooperation and meeting aggressive commitments.
Specialties: Business Development, Client / Server, Data Conversions, Customer Relationship Management, Data Warehousing, Data Delivery, Management, Leadership, Extranet, Job Costing, Staff Mentoring, Negotiation, Problem Solving, Quality Control, Supervision Staff, Systems Development, SDLC.
Help desk implementation. ITIL implementation coordination and control of employees (43 male/female). Implementation help desk Cost management, budget control. Products: Applix and administrative software (exact). Configuration management, Incident management, Change management, Risk management, Problem management, Service Level Agreements (SLA). Writing textbooks for these processes. Making arrangements with customers about service levels (SLAs) where the operation of the application to meet. Making arrangements with service providers (Spas) in order to achieve service levels actually mentioned. Monitoring the current service levels of the application and reporting about it to users, taking action where necessary. Criteria: create/SAVE tune, reports. Weekly consultation with all IT managers. Reports reveal to the ROC Executive Board.
budget control
All projects are delivered within the stipulated project scopes and budgets