Profile Henk Jan Jansen, Doctor of Business Information Technology and a doctorate in business technology, touted as a professor of ICT. Many years of experience in the implementation of projects in the various IT systems, including security and cooperation. Implementation of the General Data Protection Regulation (GDPR). (Do as pre condition GPDR integration into all my projects)
• Results driven manager with 20+ years of experience in IT services. • Experience includes departmental leadership, operations management, IT program, product management and strategic business planning. • Primary IT skills, Mutual Budget Administration, Transfer Agency, Program Delivery and Customized Agreements. • Expertise in business workflow analysis, system development Lifecycle, application development and large-scale system implementations. • Innovative problem solver and critical thinker • Recognized for success in establishing excellent relationships with customers and business partners • Excellent analytical, consensus and presentation skills.
Career highlights: • IT operations, SAP and IT teams at several major companies in Germany in the past 2 years. • Demonstration of leadership at Vodafone Global appears from three official level promotions within two years. • Increase responsibility from six people, domestic, single industry to 180+ person dual-site operation, service and maintenance to multiple domestic and international internal partners and external customers. • Developed a strong, collaborative management team within Vodafone recognized for managing organizational goals, cooperation and meeting aggressive commitments.
Specialties: Business Development, Client / Server, Data Conversions, Customer Relationship Management, Data Warehousing, Data Delivery, Management, Leadership, Extranet, Job Costing, Staff Mentoring, Negotiation, Problem Solving, Quality Control, Supervision Staff, Systems Development, SDLC.
Design and implementations of: Configuration management, Incident management, Change management, and Problem management, Service Level Agreements (SLA). Writing textbooks for these processes. Coordination and management of employees (72 male/female). Service Level Agreement. Change current structure of the IT Department. Making instructions for incident handling and problem management procedures, both under usual. Practical and theoretical problems. These procedures are leading for any actions performed by help desk staff. Promoting the effective use of the applications by giving instructions, making information bulletins, etc. Dealing with questions from users, troubleshooting or solve doing it. The on request of users applying security procedures criteria: develop, tune and enter incident handler, authority in the field of management functionality, writing instructions and information bulletins for users weekly consultation with all IT managers. Reports reveal the Board of Belgacom.
asset control
All projects are delivered within the stipulated project scopes and budgets